Tawny Kennison
St Marys,Ga
Summary
Dynamic Sales Professional focusing in Hospitality and Aesthetics with management experience. Seeking to expand existing network of client relationships. Hungry to expand knowledge and grow in a new position. Tribune and Georgian’s People’s Choice Award Winner 2020!
Overview
19
19
years of professional experience
Work History
Salon Coordinator/Salon Stylist
Salon EllaPar and Spa
St. Marys
10.2011 - Current
- Provided administrative support to the salon team, including scheduling appointments and managing customer records.
- Developed and maintained client relationships by providing excellent customer service.
- Coordinated with vendors to ensure timely delivery of products and services.
- Assisted in developing marketing strategies for increasing customer base.
- Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
- Answered incoming calls promptly and effectively routed them to appropriate personnel.
- Organized inventory of supplies needed for daily operations of the salon.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Conducted quality checks on finished services to ensure satisfaction of clients' needs.
- Created detailed reports related to sales activities, customer feedback, and other areas as requested by management.
- Managed appointment bookings through multiple channels like phone, email or walk-in customers.
- Monitored stock levels in order to ensure adequate supply of materials for day-to-day operations.
- Updated business software systems regularly with accurate information related to clients' profiles, appointments.
- Planned promotional events such as special offers or discounts in order to attract new customers.
- Kept up-to-date records concerning employee attendance, payrolls, working hours and holidays taken.
- Supported other departments in carrying out tasks when necessary such as organizing meetings or preparing documents for presentations.
- Greeted customers and provided them with salon services information.
Restaurant Manager
Lucky Dawgs LLC
St. Marys
02.2009 - 11.2012
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Managed reservations system including taking reservations over phone or online booking systems.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Responsible for ordering supplies necessary for front-of-house operations.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Processed payments from customers using various payment methods.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Controlled and maintained labor costs through careful scheduling.
- Oversaw food preparation, production and presentation according to quality standards.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Administrative Assistant Intern
Camden OG
Saint Marys, GA
01.2005 - 05.2005
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Prepared, proofread, and edited correspondence, reports, spreadsheets, presentations, and other documents.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support to the executive team in a timely manner.
- Assisted with onboarding process for new employees including paperwork processing.
- Organized meetings and conferences by preparing agendas and making necessary reservations.
- Maintained confidentiality of sensitive information related to clients or personnel matters.
- Maintained accurate records of employee attendance and leave requests according to company policy guidelines.
- Processed invoices and payments in a timely manner while adhering to accounting regulations.
- Organized files using electronic document management systems.
- Performed data entry tasks into various databases as needed.
- Monitored office supply levels and placed orders when necessary.
- Scanned documents into digital format for easy storage and retrieval when needed.
- Updated contact lists with current employee information on a regular basis.
- Generated office correspondence and reports.
- Scheduled appointments and events and coordinated venue space and catering services.
- Managed incoming and outgoing mail, filing and meeting coordination.
Education
Diploma -
Camden County High School
Kingsland, GA05-2008
Some College (No Degree) -
College of Coastal Georgia
Brunswick, GASome College (No Degree) -
Paul Mitchell The School Jacksonville
Jacksonville, FLSkills
- Team Management
- Product and service knowledge
- Telephone Etiquette
- Sales proficiency
- Talent Recruitment
- Supply Management
- Inventory controls
- Customer Service
- Product Promotion
- Hospitality Environment
- Revenue Growth
- Account Management
- Vendor Relations
- Client Relations
- Marketing initiatives
- Menu developing
- Promotional event coordination
- Business Development
- Restaurant Experience
- Health and Safety Regulations
- Food Service Background
- POS System Operation
- Retail Operations
- Total Sales Reconciliation
- Inventory Management
- Effective customer upselling
- Project Management
- Merchandise Display
Timeline
Salon Coordinator/Salon Stylist
Salon EllaPar and Spa
10.2011 - Current
Restaurant Manager
Lucky Dawgs LLC
02.2009 - 11.2012
Administrative Assistant Intern
Camden OG
01.2005 - 05.2005
Diploma -
Camden County High School
Some College (No Degree) -
College of Coastal Georgia
Some College (No Degree) -
Paul Mitchell The School Jacksonville