TAWNYA MARTIN
Weed,CA
Summary
I am seeking a position in which I can use and further develop my skills in face-to-face guest service, while honing my abilities in people management and facility operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
02.2024 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
Shift manager
Pilot Travel Center
07.2020 - 01.2024
- Over three years experience with the company, 2+ years as shift lead
- My duties included team member management, retail cashier, stocking merchandise and food, deli service, Subway and Cinnabon restaurants in-house, maintenance, diesel and fuel pump function, dispensing propane, janitorial, maintenance, Cat Scale operations, financial reconciliation, invoicing, scheduling, and various other duties as needed.
Education
Business Administration/management -
College of The Siskiyous
Weed, CAHigh school or equivalent - General education
Yreka High School
Yreka, CA06.1994
Skills
- Propane dispenser- recertified 11/2023 - 3 years
- Tire service, brake lathe, preventative vehicle maintenance - 1 year
- Ability to multitask efficiently and effectively in fast-paced environment - 3 years
Safety Compliance
Flexible Schedule
Interpersonal Skills
Staff Training and Onboarding
Energetic and Enthusiastic
Handling Customer Complaints
Opening and closing procedures
Accurate money handling
Customer service focus
Cash Handling
Incidents management
Equipment Maintenance
Safety Management
Safety Procedures
Critical Thinking
Active Listening
Customer Service
Certification
Current CA Food Handler's certification valid through 4\2026.
Timeline
Shift Manager
McDonald's
02.2024 - 06.2024
Shift manager
Pilot Travel Center
07.2020 - 01.2024
Business Administration/management -
College of The Siskiyous
High school or equivalent - General education
Yreka High School
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