Tayah Kummerfeld

• Ensured the cleanliness of the house through daily housekeeping tasks
• Light meal preparation
• Assisted with personal assistant and household management duties
• Care for the family dog

• Trained employees in product knowledge, customer service protocols, and safety regulations
• Manged Inentory to ensure adequate stock levels and minimize shortages.
• Placed daily food and supply orders
• Balanced and reconciled cash drawers at the end of each shift.
• Supervised daily operations to ensure efficient service and customer satisfaction.
• Prepared food, crafted and served coffee.

• Handled phone inquiries for reservations and resolved guest questions and concerns
• Facilitated guest seating and maintained efficient waitlist management
• Explained to guests the difference in our menus and helping them navigate the restaurant
• Assisted servers in delivering drinks to tables
• Coordinated and organized large party reservations to enhance guest experience

High Ticket Sales

• Outbound Sales Calls
• Conducted virtual sales consultations via Zoom
• CRM management

Social Media Management

• Wrote social media and email copy, edited and posted videos, and tracked performance metrics.

Setting

• Identified and engaged with potential leads
• Pre-qualify leads for a closer
• Daily outbounds & inbox monitoring

• Sourced forklifts from partner dealerships to meet customer needs, ensuring timely fulfillment when local inventory was unavailable.
• Conducted follow-ups with customers post-purchase, enhancing satisfaction and addressing any concerns.
• Generated leads and maintained lists of prospective customers
• Advised clients on selecting forklifts that best met their operational needs and budget

• Logged and reviewed invoices and payments for accuracy.
• Performed settlement matching to maintain financial integrity.
• Tracked account totals, identifying discrepancies to maintain accurate financial records.
• Oversaw accounts receivable to track outstanding payments.

• Supervised daily restaurant operations by leading shifts and ensuring efficient team performance
• Delegated and prioritized tasks to optimize team workflow
• Trained and mentored staff
• Resolved operational issues
• Handled difficult customers and managed multiple stations at a time due to working in an understaffed store
• Cleaned up, restocked, closed out tills, and finalized the day's work

• Delivered exceptional guest service by welcoming clients, managing appointments
• Maintained treatment rooms and common areas
• Escorting clients to and from appointments
• Supported massage therapists
• Prepared and served refreshments
• Assisted in the planning and execution of private dinner events for up to 100 guests
• Answered phones, scheduled appointments, and responded to client inquiries