Tayah Payne
Syracuse,NY
Summary
Friendly and detail-oriented salesperson with years of experience in the customer service industry. Passionate about beauty, cosmetics, and connecting with customers.
Overview
11
11
years of professional experience
Work History
Barista
Peaks Coffee Company
10.2024 - Current
- Mastered use of and maintenance of a La Marzocco espresso machine to produce specialty craft coffee, with a focus on presentation and latte art.
- Daily cash handling and dividing tips among coworkers.
- Organized and executed solo events for holidays, cultural gatherings, and personal projects.
- Demonstrated knowledge of brewing methods, product names, and ingredients.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista
Recess Coffee and Roastery
03.2023 - 10.2024
- Utilized a point-of-sale system to manage a high volume of customers
- Food and beverage preparation and sanitation
- Made order recommendations based on individual customers’ preferences, with a special focus on driving sales.
- Memorized dozens of menu items including coffee and tea beverages, breakfast and lunch foods, and bakery items.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Executive Editor
EzEz Apps LLC
01.2014 - 02.2024
- Coauthored, ghost authored, and illustrated numerous children's books
- Edited and consulted on 30+ works of science fiction, fantasy, and children's literature
- Content creation and social media management, expanding personal and business accounts to reach over 78k followers and 4M+ views
- Technical: Adobe Suite (Photoshop, Illustrator, Bridge, Lightroom), Microsoft Office (Powerpoint, Word, Excel)
Seasonal Beauty Advisor
Ulta Beauty
11.2022 - 01.2023
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty apply best practices.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Barista
Monaco's Coffee Shop
08.2022 - 11.2022
- Relevant skills include utilizing a POS system, steaming milk and creating handmade latte art, food preparation and sanitation, cash handling, dividing tips among coworkers, and daily use of and maintenance on a Marzocco espresso machine
- Demonstrated knowledge of brewing methods, product names and ingredients, plating and presentation standards, and order recommendations based on individual customers' preferences
- Memorized dozens of menu items including coffee and tea beverages, breakfast and lunch foods, and bakery items
- Personally handled up to $3000 of sales and up to 200 customers daily
Host
Halsey's Restaurant
04.2022 - 07.2022
- Established long term relationships with customers, provided memorable dining experiences for a diverse variety of tourists visiting the Finger Lakes Region, and harmonized daily, weekly, and monthly reservations while troubleshooting any scheduling issues
- Developed teamwork and time management skills, physical stamina, and ensured the safety and security of the establishment for both customers and employees
- Maintained regular and punctual attendance, and ensured efficiency and productivity by performing additional tasks during kitchen staff turnover
Education
Bachelor of Arts - English And Textual Studies
Hobart And William Smith Colleges
Geneva, NY05-2026
Skills
- Adobe Suite and Microsoft Office
- Soft selling and Up-selling
- Display case merchandising
- Opening and closing duties
- Professional demeanor
- Cash register operation
- Attention to detail
- Speedy and efficient
Timeline
Barista
Peaks Coffee Company
10.2024 - Current
Barista
Recess Coffee and Roastery
03.2023 - 10.2024
Seasonal Beauty Advisor
Ulta Beauty
11.2022 - 01.2023
Barista
Monaco's Coffee Shop
08.2022 - 11.2022
Host
Halsey's Restaurant
04.2022 - 07.2022
Executive Editor
EzEz Apps LLC
01.2014 - 02.2024
Bachelor of Arts - English And Textual Studies
Hobart And William Smith Colleges
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