Tayana Burris
Page,AZ
Summary
Dynamic Training Associate with a proven track record at Aramark, excelling in employee training and customer service. Expert in data entry and inventory control, I enhanced training methods and ensured seamless operations. Adept at multitasking and fostering collaboration, I consistently improved team performance and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Training Associate
Management and Engineering Services
05.2025 - Current
- Created training videos on the software for other companies and associates to use.
- Collaborated with team members to enhance training methods and techniques.
- Plenty of data entry for properties starting to use the software system.
- Met virtually with other properties to ensure the best quality of training.
Maintenance Office Manager
Aramark
12.2015 - 01.2025
- Managed smallwares inventory, ensuring availability and cost-effectiveness for the team.
- Reordering stock when PAR levels were below predetermined stock level.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained work orders that came through and assigned them to the appropriate team member
- Maintained filing systems, increasing accessibility of important documents.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported onboarding processes for new employees, fostering a smooth transition.
- Completed payroll which included: checking employees clock in/out times, PTO availability, entering in Holidays, printed reports
- Coordinated with the procurement department to order supplies for our team.
- Created spreadsheets for easy references for different categories in the Maintenance department.
- Reciprocated the Wahweap Maintenance depatment to mirror the Bullfrog Maintenance department. Traveled every other week to check on productivity in Bullfrog.
- Multitasked communicating with employees, work orders, phone calls and emails throughout the day.
- Assisted in the labor hours and financial aspect of projects around property.
Front Desk Lead
Aramark
07.2013 - 01.2015
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff, fostering a collaborative team environment.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Upselling what Wahweap offereded including: Boat Tours, Boat Rentals, Restaurants, rafting tours and hiking in the area.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
- Collaborated closely with other departments to provide seamless coordination for guest services such as transportation arrangements or special requests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Page High School
PageNo Degree - General Studies
Coconino Community College
PageSkills
- Customer service
- Office administration
- Data entry
- Payroll processing
- Inventory control
- Employee training
- Technical support
- Office management software
- Multitasking Abilities
- Customer service management
- Phone and email etiquette
- New hire on-boarding
- Coaching and mentoring
- Learning management systems
Timeline
Training Associate
Management and Engineering Services
05.2025 - Current
Maintenance Office Manager
Aramark
12.2015 - 01.2025
Front Desk Lead
Aramark
07.2013 - 01.2015
High School Diploma -
Page High School
No Degree - General Studies
Coconino Community College
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