Tayanna Diaz
Haledon,NJ
Summary
Dynamic Customer Service Representative with a proven track record at Posh Party Event Rentals, excelling in high-volume environments and enhancing customer satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in the event planning industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Posh Party Event Rentals
04.2022 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborate closely with our sales executives to meet and exceed client expectations, providing exceptional service and maintaining strong relationships.
- Handle order-taking, make product recommendations, and promptly address and resolve any issues that may arise.
- Coordinate with dispatchers and warehouse personnel to ensure efficient delivery and setup of rental items.
- Maintains inventory threshold for warehouse supplies and other consumable sales items
- New product Purchasing and/or sourcing specific products
- Purchasing of Linen
- Working with other rental companies to subrent items to fulfill orders
- Closing of return rental contracts
- Contacting and working with customers to locate missing items and/or generate invoices
- Manage database of inventory
- Audit of existing product to determine when it needs to be repainted, replaced or repaired
Road Helper
Assembly of Rental Equipment as Required
04.2021 - 11.2021
- Lift heavy objects such as tables, chairs and other items
- Load, unload and transfer merchandise to designated area in accordance with delivery paperwork
- Perform deliveries and pickups using dollies and hand trucks
- Assembly of rental equipment as required: Tables, chairs, dance floor and staging
- Verifies, counts and records merchandise counts on paperwork
- Perform other general warehouse duties as assigned
Education
No Degree - Animation And Special Effects
Bloomfield College
Bloomfield, NJ05.2027
High School Diploma -
Manchester Regional High School
Haledon NJ06.2023
Skills
- Creative Thinker
- Scheduling
- Data Entry
- Advertisements
- Proven ability to work in a high- paced, high- volume environment, overseeing daily operations and coordinating events
- Excellent verbal and written communication skills
- Other Competencies: Teamwork, communication, innovation, service distinctiveness, ability to influence and persuade
- Proficient in computer software applications, CRM, SalesForce, Constant Contact, Canva, Adobe Illustrator
Portfolio and Accomplishments
Falcon’s Lounge Mural in Manchester Highschool
Seniors gathered to create a mural in the counseling lounge of the highschool. This mural represented
Timeline
Customer Service Representative
Posh Party Event Rentals
04.2022 - Current
Road Helper
Assembly of Rental Equipment as Required
04.2021 - 11.2021
No Degree - Animation And Special Effects
Bloomfield College
High School Diploma -
Manchester Regional High School
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