Tayevon Glades
Lauderhill,FL
Summary
Organized Virtual Professional experienced in administrative support and digital communication. Delivered efficiency and positive outcomes through effective schedule management, correspondence handling, and project coordination. Focused on collaboration and adaptability to enhance team dynamics and address evolving organizational needs.
Overview
4
4
years of professional experience
Work History
Licensed Virtual Assistant
Mind Glow Health
Fort Lauderdale, FL
11.2025 - 06.2026
- Managed daily scheduling and calendar coordination for senior management.
- Developed efficient document management systems to streamline operations.
- Assisted in creating and maintaining client communication protocols.
- Oversaw project timelines and deliverables, ensuring adherence to deadlines.
- Provided virtual mental health services through secure, HIPAA-compliant telehealth platforms for individuals, couples, and group therapy sessions.
- Conducted client assessments, reviewed case histories, and utilized evidence-based screening tools to identify mental health concerns and support diagnosis.
- Developed individualized treatment plans using evidence-based approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), while monitoring client progress.
- Performed crisis risk assessments, developed safety plans, and coordinated referrals to emergency and psychiatric services when clinically appropriate.
- Collaborated with primary care physicians, psychiatrists, and interdisciplinary healthcare professionals to ensure continuity of patient care.
- Maintained accurate clinical documentation, treatment notes, and electronic health records (EHR) in compliance with HIPAA regulations and professional standards.
- Managed telehealth technology, resolved technical issues, and ensured secure, uninterrupted virtual care delivery.
Business Development Representative
CREXi
Fort Lauderdale, FL
01.2025 - 11.2025
- Executed targeted outreach strategies to generate leads and enhance sales pipeline.
- Cultivated relationships with clients to identify and assess business needs.
- Analyzed market trends to inform strategic planning and drive business growth initiatives.
- Collaborated with cross-functional teams to streamline processes and improve client engagement.
- Conducted 100–200 outbound cold calls daily to commercial real estate brokers and property owners to generate new business opportunities.
- Qualified prospective clients and scheduled product demonstrations and appointments for the sales team, maintaining a consistent sales pipeline.
- Managed customer interactions through phone and email while delivering exceptional customer service and building long-term client relationships.
- Utilized Salesforce, Outreach, and Microsoft Teams to track prospect activity, manage follow-ups, and maintain accurate CRM records.
- Consistently exceeded performance expectations, earning recognition as a top-performing Business Development Representative and receiving performance-based bonuses.
- Collaborated with cross-functional sales teams to improve outreach strategies, increase engagement, and drive revenue growth.
Training Manager
Innovating Great Minds
Fort Lauderdale , FL
06.2023 - 12.2024
- Collaborated with subject matter experts, vendors, and third-party training providers to enhance learning and development strategy.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Oversaw training courses and promotional paths for professionals and leaders.
- Coordinated with managers to identify skill and knowledge gaps, implementing targeted training solutions.
- Researched emerging trends in corporate learning solutions and technologies.
- Reported progress against planned activities, securing management support to meet training objectives.
- Maintained up-to-date records of employee training activities within the organization's database system.
Customer Service Representative
Teleproformance
Fort Lauderdale, FL
03.2024 - 10.2024
- Demonstrated professionalism while resolving issues for challenging customers.
- Identified customer service process improvements and recommended actionable changes.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected customer feedback through surveys to enhance service quality.
- Gathered customer feedback through surveys and used the data to improve customer service.
Team Member
PGA Tour Superstore
Plantation, FL
11.2022 - 05.2023
- Trained newly hired team members on company procedures and safety requirements to ensure compliance and smooth onboarding.
- Enhanced knowledge and skills through ongoing education and mentorship from senior team leaders.
- Promoted products through effective merchandising techniques.
- Executed effective merchandising techniques to promote products and increase customer engagement.
- Welcomed customers with a friendly smile upon entering the store. upon entering the store with a friendly demeanor.
- Troubleshot machine malfunctions and made adjustments to correct problems.
Education
BBA - Business Administration
Broward College
Fort Lauderdale, FLAssociate of Arts -
Broward College
Fort Lauderdale, FL11-2023
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2018
Skills
- Client Training
- Team Collaboration
- Client support
- Document preparation
- Meeting scheduling
- Effective communication
- Report generation
- Webinar support
- Outbound sales
- Outbound sales
- Telemarketing
- Leadership development
- Sales development
- Decision-Making
- Innovation and Creativity
- Leadership Training
- Scheduling Coordination
- Training Oversight
- Excellent Communication
- Exceptional communicator
- Active Listening
- Strategic thinker
- Basic graphic design
- File organization
- Graphic design
- Problem-solving
- Issue research
- Report generation
- Problem-solving
- Webinar support
Education and Training
true
Timeline
Licensed Virtual Assistant
Mind Glow Health
11.2025 - 06.2026
Business Development Representative
CREXi
01.2025 - 11.2025
Customer Service Representative
Teleproformance
03.2024 - 10.2024
Training Manager
Innovating Great Minds
06.2023 - 12.2024
Team Member
PGA Tour Superstore
11.2022 - 05.2023
High School Diploma -
Blanche Ely High School
BBA - Business Administration
Broward College
Associate of Arts -
Broward College