Tayja Lattimore
Killeen
Summary
Adaptable professional with experience in customer service and logistics. Recognized for strong critical thinking and problem-solving abilities, committed to maintaining high standards and ensuring customer satisfaction in every interaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Operator
ICU Medical
Austin, TX
03.2025 - 02.2026
- Operated production machinery to ensure efficient assembly and quality output.
- Collaborated with team members to meet production schedules and maintain workflow efficiency.
- Monitored product quality during manufacturing processes, adhering to strict industry standards.
- Used equipment properly to avoid workplace hazards or injuries.
Shipping and Receiving Clerk
Three Way Logistics
Austin, TX
11.2023 - 02.2025
- Coordinated inbound and outbound shipments to ensure timely deliveries.
- Maintained accurate inventory records using warehouse management software.
- Inspected received goods for quality compliance and reported discrepancies.
- Trained new staff on safety protocols and operational procedures.
- Collaborated with vendors to resolve shipping issues and optimize logistics workflows.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Customer Service Associate
Walmart
Manor, TX
12.2023 - 08.2024
- Provided exceptional customer service.
- Maintained knowledge of store products and promotions to assist customers effectively.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed returns and exchanges, ensuring compliance with store policies and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
CVS Call Center
Austin, TX
03.2022 - 10.2023
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Maximus Call Center
Austin, TX
01.2021 - 01.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality standards in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries related to policy coverage, claims, and billing processes.
- Assisted clients in navigating insurance products and benefits to maximize satisfaction.
Material Handler
Applied Materials
Austin, TX
06.2018 - 12.2021
- Operated material handling equipment to efficiently move and store materials.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies.
- Implemented safety protocols, ensuring compliance with industry standards and reducing workplace incidents.
- Trained new employees on equipment operation and safety procedures, enhancing team performance.
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Cashier
HEB Grocery Store
Austin, TX
08.2017 - 05.2018
- Streamlined checkout processes, reducing wait times while maintaining high service standards.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Whataburger
Austin, TX
05.2015 - 08.2017
- Operated cash register, processing customer transactions efficiently and accurately.
- Managed cash drawer, ensuring proper balance during shifts and at end of day.
- Assisted customers with menu selections, providing knowledgeable recommendations and support.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
Education
High School Diploma -
Texans Can Academy
AustinSkills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Logistics
- Inventory tracking
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Customer service
- Patience and composure
- Cash handling
- Basic math
- Stress management
Certification
Forklift certified
Timeline
Production Operator
ICU Medical
03.2025 - 02.2026
Customer Service Associate
Walmart
12.2023 - 08.2024
Shipping and Receiving Clerk
Three Way Logistics
11.2023 - 02.2025
Customer Service Representative
CVS Call Center
03.2022 - 10.2023
Customer Service Representative
Maximus Call Center
01.2021 - 01.2022
Material Handler
Applied Materials
06.2018 - 12.2021
Cashier
HEB Grocery Store
08.2017 - 05.2018
Cashier
Whataburger
05.2015 - 08.2017
High School Diploma -
Texans Can Academy