Tayla Howard-Gayles
Redford,MI
Summary
Dedicated BSN student with a unique blend of professional experience in customer service, manufacturing operations and information technology. Developed strong communication and relationship-building skills through diverse roles. Known for being detail-oriented and proficient in various computer programs. Eager to leverage my diverse skill set in a healthcare settings to deliver exceptional patient care and contribute positively to healthcare teams.
Overview
12
12
years of professional experience
Work History
Certified Forklift Operator
Ford Motor Company
Wayne, MI
06.2020 - 09.2023
- Conducted daily pre-departure inspections on equipment to ensure operational readiness prior to delivery assignments.
- Managed the stocking of shelves with incoming product shipments in designated areas within the warehouse facility.
- Followed OSHA Regulations and other operator safety laws to prevent potential collisions with pedestrians or other equipment.
- Validated loaded inventory accuracy against shipping documentation to confirm accuracy standards.
IT Support Specialist
RealGreen
Commerce, MI
01.2020 - 09.2020
- Conducted comprehensive diagnostics to identify and resolve hardware, software, and network issues efficiently.
- Utilized remote desktop support tools to remotely access customer systems for troubleshooting and repair.
- Provided training to new team members on help desk software and established procedures.
- Led virtual training sessions as the primary instructor to educate clients and their personnel on optimal product utilization, tailored to meet their specific requirements.
Retail Solutions Specialist
AT&T Mobility
Taylor, MI
09.2018 - 12.2019
- Customer-Facing Specialist created positive customer interactions, identifying needs through relationship-building, and devising tailored solutions to address concerns.
- Proficient in overseeing Point of Sale operations, including opening and closing registers, conducting inventory audits, and scrutinizing orders for potential fraudulent activities.
- Demonstrated capability in coordinating promotional initiatives to enhance visibility and promote the diverse range of products and services available.
- Known for offering assistance to team members during peak customer traffic to ensure optimal service delivery.
Inbound Call Center Representative
Comcast
Plymouth, MI
02.2016 - 09.2018
- Demonstrated exceptional product and marketing expertise to facilitate clear communication both internally and with clients.
- Established meaningful connections and ensured customer delight through engaging phone and email interactions.
- Implemented successful marketing tactics like top-down selling and benefits-focused messaging to address objections and minimize customer churn.
- Set a new standard by surpassing monthly sales goals by an impressive 300% for Home Security Installation and retention services.
Direct Sales Representative
Comcast
Dearborn Heights, MI
08.2015 - 01.2016
- Facilitated contract negotiations with prospective clients to optimize revenue generation.
- Evolved into a seasoned marketing professional and devised a personalized approach to effectively secure business agreements.
- Leveraged CRM software solutions to streamline lead tracking, account management, and communication documentation.
- Participated in weekly team gatherings to review performance metrics and strategize for continued achievements.
Licensed Insurance Agent
The Auto Club Group
Dearborn, MI
01.2013 - 08.2015
- Obtained the mandated Property and Casualty License as per state regulations.
- Executed administrative duties such as record-keeping, policy renewals, adjustments, and validation of coverages for Michigan Auto and Home insurance policies.
- Educated clients on the significance of maintaining comprehensive insurance coverage.
- Recognized and capitalized on cross-selling opportunities within the existing customer base.
Ramp Agent
Delta Air Lines, Inc
Detroit, MI
11.2011 - 12.2013
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
Education
Some College (No Degree) - Healthcare
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Belleville High School
Belleville, MI05.2011
Skills
- High Level Investigative Skills
- Complex Problem Solving
- Relationship Management
- Self Management
- Outcome-Oriented/Success Driven
- Phone Etiquette
- Microsoft Word, Outlook and Excel
- Warehouse Support
- Certified Forklift Operator
- OSHA Training
- Strong and effective communication
Timeline
Certified Forklift Operator
Ford Motor Company
06.2020 - 09.2023
IT Support Specialist
RealGreen
01.2020 - 09.2020
Retail Solutions Specialist
AT&T Mobility
09.2018 - 12.2019
Inbound Call Center Representative
Comcast
02.2016 - 09.2018
Direct Sales Representative
Comcast
08.2015 - 01.2016
Licensed Insurance Agent
The Auto Club Group
01.2013 - 08.2015
Ramp Agent
Delta Air Lines, Inc
11.2011 - 12.2013
Some College (No Degree) - Healthcare
Washtenaw Community College
High School Diploma -
Belleville High School