Tayla Howard-Gayles
Redford,MI
Summary
Dedicated BSN student with a unique blend of professional experience in customer service, manufacturing operations and information technology. Developed strong communication and relationship-building skills through diverse roles. Known for being detail-oriented and proficient in various computer programs. Eager to leverage my diverse skill set in a healthcare settings to deliver exceptional patient care and contribute positively to healthcare teams.
Overview
12
12
years of professional experience
Work History
Certified Forklift Operator
Ford Motor Company
06.2020 - 09.2023
- Conducted daily pre-departure inspections on equipment to ensure operational readiness prior to delivery assignments.
- Managed the stocking of shelves with incoming product shipments in designated areas within the warehouse facility.
- Followed OSHA Regulations and other operator safety laws to prevent potential collisions with pedestrians or other equipment.
- Validated loaded inventory accuracy against shipping documentation to confirm accuracy standards.
IT Support Specialist
RealGreen
01.2020 - 09.2020
- Conducted comprehensive diagnostics to identify and resolve hardware, software, and network issues efficiently.
- Utilized remote desktop support tools to remotely access customer systems for troubleshooting and repair.
- Provided training to new team members on help desk software and established procedures.
- Led virtual training sessions as the primary instructor to educate clients and their personnel on optimal product utilization, tailored to meet their specific requirements.
Retail Solutions Specialist
AT&T Mobility
09.2018 - 12.2019
- Customer-Facing Specialist created positive customer interactions, identifying needs through relationship-building, and devising tailored solutions to address concerns.
- Proficient in overseeing Point of Sale operations, including opening and closing registers, conducting inventory audits, and scrutinizing orders for potential fraudulent activities.
- Demonstrated capability in coordinating promotional initiatives to enhance visibility and promote the diverse range of products and services available.
- Known for offering assistance to team members during peak customer traffic to ensure optimal service delivery.
Inbound Call Center Representative
Comcast
02.2016 - 09.2018
- Demonstrated exceptional product and marketing expertise to facilitate clear communication both internally and with clients.
- Established meaningful connections and ensured customer delight through engaging phone and email interactions.
- Implemented successful marketing tactics like top-down selling and benefits-focused messaging to address objections and minimize customer churn.
- Set a new standard by surpassing monthly sales goals by an impressive 300% for Home Security Installation and retention services.
Direct Sales Representative
Comcast
08.2015 - 01.2016
- Facilitated contract negotiations with prospective clients to optimize revenue generation.
- Evolved into a seasoned marketing professional and devised a personalized approach to effectively secure business agreements.
- Leveraged CRM software solutions to streamline lead tracking, account management, and communication documentation.
- Participated in weekly team gatherings to review performance metrics and strategize for continued achievements.
Licensed Insurance Agent
The Auto Club Group
01.2013 - 08.2015
- Obtained the mandated Property and Casualty License as per state regulations.
- Executed administrative duties such as record-keeping, policy renewals, adjustments, and validation of coverages for Michigan Auto and Home insurance policies.
- Educated clients on the significance of maintaining comprehensive insurance coverage.
- Recognized and capitalized on cross-selling opportunities within the existing customer base.
Ramp Agent
Delta Air Lines, Inc
11.2011 - 12.2013
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
Education
Some College (No Degree) - Healthcare
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Belleville High School
Belleville, MI05.2011
Skills
- High Level Investigative Skills
- Complex Problem Solving
- Relationship Management
- Self Management
- Outcome-Oriented/Success Driven
- Phone Etiquette
- Microsoft Word, Outlook and Excel
- Warehouse Support
- Certified Forklift Operator
- OSHA Training
- Strong and effective communication
Timeline
Certified Forklift Operator
Ford Motor Company
06.2020 - 09.2023
IT Support Specialist
RealGreen
01.2020 - 09.2020
Retail Solutions Specialist
AT&T Mobility
09.2018 - 12.2019
Inbound Call Center Representative
Comcast
02.2016 - 09.2018
Direct Sales Representative
Comcast
08.2015 - 01.2016
Licensed Insurance Agent
The Auto Club Group
01.2013 - 08.2015
Ramp Agent
Delta Air Lines, Inc
11.2011 - 12.2013
Some College (No Degree) - Healthcare
Washtenaw Community College
High School Diploma -
Belleville High School