Tayla Paris
Qlarant
Lewisville,TX
1
Certification
4
years of professional experience
Experienced Operations Coordinator with a strong background in operational process optimization, team coordination, customer service, data entry, documentation review, and compliance-focused workflows. Currently pursuing IT training through Course Careers, developing hands-on knowledge of Microsoft Azure, Microsoft Copilot, AI tools, and foundational IT support concepts. Brings strong problem-solving, communication, organization, and technical aptitude to entry-level IT and technology-focused roles.
Work History
OPERATIONS COORDINATOR
1 Year 4 Months- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
CUSTOMER ACCOUNT SPECIALIST / CREDIT SPECIALIST
3 Months- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Kept accurate records of customer interactions and account information.
- Analyzed and responded to customer service tickets, resulting in minor or major resolutions.
- Responded to a large number of calls related to product and service inquiries, including technical support and sales.
- Handled escalations while engaging with customers in a friendly, courteous, and professional manner.
- Identified, investigated, and resolved overpayments and duplicated payments.
- Processed refund requests in accordance with policies and procedures.
COLLECTIONS SPECIALIST
1 Year 7 Months- Identified disputes, client issues, account risks, and potential credit problems to solve within available time.
- Resolved errors in bills, misspellings, reversed late charges, and other payment issues.
- Documented daily collections activity and monitored accounts for overdue payments.
- Wrote a monthly sales report, updated it daily, and provided feedback.
- Worked with departments across the company, including marketing and project management, to develop new ideas, initiatives, products, and services.
Education
High School Diploma
Skills
IT & Technology: Microsoft Azure
Microsoft Copilot
Artificial Intelligence (AI)
IT Foundations: Technical Support
Troubleshooting
Hardware & Software Basics
Data & Productivity: Data Entry
Microsoft Word
Documentation
Computer Literacy
Professional: Problem Solving
Critical Thinking
Communication
Time Management
Leadership
Operations: Process Optimization
Compliance Awareness
Workflow Coordination
Customer Service
Certification
Course Careers — IT Training | Currently Enrolled, IT training focused on foundational IT concepts, Microsoft Azure, Microsoft Copilot, AI tools, technical support, troubleshooting, and entry-level technology skills., Miles Masterclass — AI in Accounting 101 | Digital Badge, Earned a digital badge demonstrating foundational knowledge of applying artificial intelligence concepts within accounting and business workflows.
Timeline
OPERATIONS COORDINATOR
Qlarant
04.2025 - CurrentRead More
CUSTOMER ACCOUNT SPECIALIST / CREDIT SPECIALIST
Alorica
01.2024 - 04.2024Read More
COLLECTIONS SPECIALIST
Altus Receivables
06.2022 - 01.2024Read More
Acadiana High School
High School Diploma
Read More