Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Manager
Larry Martin State Farm
10.2023 - Current
Established strong relationships with clients, promoting trust and loyalty in our brand.
Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
Massage Therapist
Green Oaks Chiropractic Clinic
01.2019 - Current
Performed quality, therapeutic bodywork to meet clients' needs.
When not massaging, I help the office manager run insurance and check patients in and out.
Schedule New and existing patients
Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
Assisted with basic filing and maintaining clients' records.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Assist with DOT Physicals
Kid Zone Supervisor
YMCA Arlington
03.2017 - 06.2019
Established and maintained safe play environment for children.
Created unique themes and fun and educational activities for children between 3 and 10 years old.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Academy Sports and Outdoors Apparel Associate at Academy Sports and OutdoorsAcademy Sports and Outdoors Apparel Associate at Academy Sports and Outdoors