Summary
Overview
Work History
Education
Skills
Certification
Timeline
Interests
Generic

TAYLAR GERGEN

Milwaukee

Summary

Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Territory Account Executive

Toast
09.2022 - Current
  • Cultivated relationships with key clients to enhance customer satisfaction and loyalty.
  • Developed tailored sales strategies to penetrate new markets and expand client base.
  • Collaborated with cross-functional teams to align marketing initiatives with sales objectives.
  • Conducted market analysis to identify emerging trends and competitive landscape shifts.
  • Delivered product demonstrations and presentations to effectively communicate value propositions.
  • Negotiated contracts and pricing agreements, resulting in favorable terms for both parties.
  • Established rapport with potential clients at industry events, leading to an increased pipeline of qualified prospects for future conversion into customers.
  • Consistently provided excellent customer service, addressing any concerns or issues promptly and professionally to ensure complete satisfaction.
  • Collaborated with cross-functional teams to ensure seamless delivery of products and services, leading to higher customer satisfaction levels.
  • Implemented effective account management practices, resulting in increased customer retention rates and long-term client loyalty.

Relationship Analyst

One Point of Care
03.2021 - 09.2022
  • Conducting research to bring in prospective clients during non-client facing time
  • Be a part of the growth and development of OPOC.us as a national company
  • Independent performer with self-generated network and conversions from cold calling.
  • Contributed to the development of new business leads through networking events and referrals from existing clients, expanding the company''s clientele base.
  • Developed and maintained relationships with prospective clients while aiding in the understanding of the health benefits space for executives and their employees.
  • Building and maintaining genuine relationships with clients and prospective clients
  • Acting as a VIP tour guide throughout the entire OPOC.us client process
  • Analyzed client needs to develop tailored relationship management strategies.
  • Conducted regular follow-ups with clients to ensure satisfaction and address concerns.
  • Facilitated communication between clients and internal teams to enhance service delivery.



Server/Bartender/Host

Dorsia
02.2018 - 08.2021
  • Implemented upselling techniques to enhance guest satisfaction and increase sales.
  • Resolved guest complaints promptly, improving overall customer retention rates.
  • Worked with a team to create a seamless dining experience
  • Carefully crafted cocktails with confidence and ease.
  • Delegated to train incoming hires
  • Implement fine dining etiquette
  • Interact with a diverse community


Intern

The Haggerty Museum of Art
06.2020 - 12.2020
  • The primary responsibilities of the ArtsECO intern included writing WAC and FOVA lesson plans for new chapters, helping adapt the WAC curriculum in ways that support online learning and co-delivering online WAC workshops under the supervision of the Art Across Curriculum Educator, scheduling online tours, co-leading said tours and contributing to the HMA Educator eNewsletter.
  • Developed research skills
  • Composure in professional settings
  • Basic Fundamentals of Museum operations
  • Supported the development of educational programs, enriching art appreciation among diverse audiences.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Intern

Hawthorne Contemporary Gallery
03.2020 - 06.2020
  • Performed tasks for ongoing gallery operations. Collaborated directly with artists for show set up and take down. Drafted press releases, social media posts, and descriptions of exhibits for their website.
  • Collaborated with team members to organize events, ensuring seamless execution and positive attendee experiences.
  • Conducted research on artists and artworks, providing valuable insights for exhibition planning and marketing efforts.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.


Manager

Dairy Queen
01.2012 - 01.2017
  • A leader in exemplary customer service. Professionally handled and corrected any issues within the workplace. Entrusted to make sure all closing duties were completed before locking the building for the night.

Education

Bachelor of Arts - Art Education

University of Wisconsin Milwaukee
12.2020

Skills

  • Persuasion techniques
  • Problem-solving
  • CRM systems
  • Clear communication
  • Team collaboration
  • Strategic thinking
  • Stakeholder engagement
  • Client relationship management
  • Negotiation

Certification

Sandler Essentials Certification

Timeline

Senior Territory Account Executive

Toast
09.2022 - Current

Relationship Analyst

One Point of Care
03.2021 - 09.2022

Intern

The Haggerty Museum of Art
06.2020 - 12.2020

Intern

Hawthorne Contemporary Gallery
03.2020 - 06.2020

Server/Bartender/Host

Dorsia
02.2018 - 08.2021

Manager

Dairy Queen
01.2012 - 01.2017

Bachelor of Arts - Art Education

University of Wisconsin Milwaukee

Interests

Being outdoors, exploring new music, painting, cooking new recipes, traveling, reading

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