Taylea Montoya
Rio Rancho
Summary
I am hardworking extrovert. I love customer connections, multitasking, being organized, and time management abilities. I am devoted to giving every customer a smile, leading to positive and memorable experiences!
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Wailuku
03.2025 - Current
- Make quality beverages with beautiful espresso machines and following standardized recipes, ensuring customer is satisfied
- Bonding with customers to provide connection through my service, resulting in overall better experience and building customer loyalty.
- Maintained a clean and balanced work environment by wiping down counters, washing dishes, and cleaning floor.
- Crafted intricate latte art designs.
Cleaning Technician
Albuquerque Plumbing, Heating & Cooling
Rio Rancho
01.2020 - 08.2025
- Family business working for a grandparents on and off for several years, helping with a cleaning crew
- Part time work five times a week for about 3 hours deep cleaning the entirety of the building
- Performed routine cleaning tasks using standard equipment, resulting in consistently high customer satisfaction.
- Learned how to work with a crew efficiently and effectively, but mostly did tasks alone learning quality over my work.
Shift Leader/Manager
Chick-fil-A Restaurants
Albuquerque
05.2023 - 03.2025
- Learned how to handle and maintain myself in stressful, chaotic, and difficult environments.
- Became a problem solver making changes when a shift was not operating correctly.
- At Chick-fil-A I learned how to be friendly, how to be a customer-focused individuals, and how to join team.
- Started as a Team Member, I played a play crucial role in providing service to our guests, ensuring they have a positive dining experience.
- I was responsible for various tasks, including taking orders, preparing food, and creating a safe environment for customer.
- One of my biggest challenges at Chick-Ful-A Cottonwood was answering the phones to every customer calling for mess up orders. This taught me patience, as well as how to work around a customers emotions or unpleasant experiences.
- I worked with departments across the company, including marketing and project management, in developing new ideas, products, and services.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
Receptionist/Customer Service
Red Wrench Heating and Cooling
07.2021 - 09.2023
- I worked as a full time receptionist helping my Fathers Plumbing company take off, scheduling for plumbing technicians, coordinating appointments and service calls to ensure every customer was cared for and received the appropriate service said person asked for.
- Handling customer inquiries, complaints, and service requests, and providing correct information and to help with customes issues promptly.
- I learned how to speak calmly with customers in the mist of a crisis in theirs lives.
- When things were broken I was who these people called frustrated and I would send help in difficult situations.
- Coordinated scheduling appointments and service calls, ensuring optimal use of technician resources and time management.
Education
Diploma - Finishing Highschool Career
Rio Rancho High School
Rio Rancho, NM, United StatesSkills
- Time management
- Leadership
- Communication skills
- Restaurant experience
- Latte art
- Staff training
- Task prioritization
- POS system operation
- Friendly and outgoing
- Product upselling
- Hospitality and accommodation
- Cooking
- Dining room maintenance
- Safe food handling
- Active listener
- Coffee expertise
Timeline
Barista
Starbucks
03.2025 - Current
Shift Leader/Manager
Chick-fil-A Restaurants
05.2023 - 03.2025
Receptionist/Customer Service
Red Wrench Heating and Cooling
07.2021 - 09.2023
Cleaning Technician
Albuquerque Plumbing, Heating & Cooling
01.2020 - 08.2025
Diploma - Finishing Highschool Career
Rio Rancho High School