TAYLER ASAY
Lakewood,CO
Summary
Dependable server and bartender. Successful at providing fast, high-quality customer service to guests in restaurant or bar settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Teller’s Taproom and Kitchen
03.2020 - Current
- Knowledge of local beers, ability to handle up to 15+ tables
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/bartender
Sloan’s Bar and Grill
11.2018 - 03.2020
- Great customer service, quick delivery with customers satisfaction in mind.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Shift Lead Server / PCE Lead Server
Alamo Drafthouse
06.2014 - 10.2018
- Working as a team to deliver quick and quality service
- Booking Private and Corporate special events.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Developed and implemented new processes and procedures to streamline operations.
Education
Journalism / Business -
Austin Community College
Austin, TX01.2012
High School Diploma: General Education -
Flour Bluff High School
Corpus Christi, TX01.2009
Skills
- Excel in customer satisfaction
- Training and development
- Client-focused
- Proficient & accurate handling of money
- Creative problem solver
- Ability to communicate and get along well with others
- Excellent time management skills
- Order Accuracy
- Service Prioritization
- Food and Beverage Pairings
- High-Volume Dining
- Hospitality Service Expertise
- Quality Control
- Order Management
- Guest Engagement
- Dining Area Maintenance
Volunteer Experience
- 2011, 2016, SXSW, Volunteered at many SXSW bar events
- 2011, 2016, Austin City Limits festival, Bartender
- 2011, 2016, FunFunFun Fest, Worked food tents
- 2015, Mobile Loaves and Fishes, Flood clean up work in San Marcos, TX
- 2015, 2017, Mobile Loaves and Fishes, Volunteer work with Community First! Helping put together housing and living quarters for the homeless.
References
Available upon request
Timeline
Server/Bartender
Teller’s Taproom and Kitchen
03.2020 - Current
Server/bartender
Sloan’s Bar and Grill
11.2018 - 03.2020
Shift Lead Server / PCE Lead Server
Alamo Drafthouse
06.2014 - 10.2018
Journalism / Business -
Austin Community College
High School Diploma: General Education -
Flour Bluff High School
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