Tayler Gilliard
Inglewood,USA
Summary
Dedicated and customer-focused team member with over 3 years of experience in the grocery industry, including full-service shopping and delivery. Skilled in providing exceptional customer service, maintaining product knowledge, and ensuring accurate and timely order fulfilment. A strong communicator, committed to supporting team goals and creating a smooth and reliable shopping experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Costumer Service and E-Commerce
Whole Foods Market
El Segundo, CA
10.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Demonstrated speed and accuracy in order item selection.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- assist in other departments where needed
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
Instacart Shopper/Driver
Instacart
Los Angeles, CA
06.2021 - Current
- Picked, packed, and delivered customer orders in a timely manner
- Navigated through city in various weather/ traffic conditions to meet drop-off deadlines
- Provided active customer service from the time of order acceptance to drop off, communicating with the customer in regards to substitutions and other requests
Medical Assistant Extern
LOS ALAMITOS CARDIOVASCULAR
Los Alamitos, CA
04.2023 - 06.2023
- Roomed patients and took vital signs (WT, HT, 02, BP, RR, HR)
- Prepared and performed EKGs
- Input patient information into an EHR
- Scanned and faxed documents
- Sanitized and prepared exam rooms
- Prep patients for treadmill stress testing
- Applied telephone skills.
Amazon Fulfillment Center Associate
Amazon Stores
Los Angeles, CA
08.2020 - 02.2021
- Placed completed orders in labeled, temperature- appropriate storage pending customer pickup
- Used mobile application to complete orders, request permission for substitutions, and communicate in real time with online order customers
Education
Medical Assisting - Certification
North-West College
Glendale, CA06-2023
Skills
- Phone etiquette
- Typing
- E-Commerce
- Customer service
- Time management
- Organizational skills
- Patient Care
- Computer skills
- Communication skills
Certification
- CPR Certification
- BLS Certification
- Food Handler Certification October 2024 to October 2027
- Certified Medical Assistant
- Customer Service Team Member of the Month
Languages
English
internal projects
- worked shifts dedicated to supporting the e-commerce team
- assist the produce department with floral arranging during busy holidays
- volunteer to stay longer hours during busy weekdays
- assisted prepared foods department for catering during the holidays
- shadowed supervisors and team trainers when given the opportunity
Timeline
Costumer Service and E-Commerce
Whole Foods Market
10.2024 - Current
Medical Assistant Extern
LOS ALAMITOS CARDIOVASCULAR
04.2023 - 06.2023
Instacart Shopper/Driver
Instacart
06.2021 - Current
Amazon Fulfillment Center Associate
Amazon Stores
08.2020 - 02.2021
Medical Assisting - Certification
North-West College