Tayler Hirman
Punta Gorda,FL
Summary
Highly motivated and dependable professional with over three years of experience in business operations, team leadership, employee development, and customer service. Promoted to Store Manager within the first year of employment. Skilled in overseeing daily operations, hand crafting products, managing inventory, and building lasting customer relationships. Brings innovative, adaptability, sound judgment, and commitment to excellent service to every opportunity.
Overview
4
4
years of professional experience
Work History
Store Manager
Captian's Creamery
Port Charlotte, Florida
04.2023 - 10.2026
- Oversaw creamery operations and front counter service
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Scheduled shifts and coordinated coverage for store staff
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Trained staff on ice cream preparation and customer service techniques on scooping, toppings, and guest service techniques
- Established customer service standards and monitored staff compliance.
- Managed store social media and advertisement.
- Maintained accurate records of stock levels to ensure product availability levels for dairy, cones, cups, and supplies
- Maintained sanitation standards across prep, display, and dining areas
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Hand crafted ice cream production weekly.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FL03-2025
Some College (No Degree) - Diagnostic's In Medical Sonography
Florida SouthWestern State College
Punta Gorda, FL10-2026
Skills
- Customer service
- Employee training
- Team leadership
- Staff performance improvement
- Staff retention strategies
- Inventory management
- Budget management
- Product merchandising
- Equipment maintenance
- Marketing and promotions
Affiliations
- Pop Warner Cheer Coach: 2021- Present Day
Timeline
Store Manager
Captian's Creamery
04.2023 - 10.2026
High School Diploma -
Charlotte High School
Some College (No Degree) - Diagnostic's In Medical Sonography
Florida SouthWestern State College