Tayler Johnson
Addison,IL
Summary
Detail-Oriented Worker with years of customer service, sales, and marketing. Customer Service (10+ years) Experienced Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
13
13
years of professional experience
Work History
Business Development Manager
BNSF Logistics
03.2020 - Current
- Analyzing current market trends to increase business growth by following through on new, high profile sales opportunities
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Generate a significant increase in new customer acquisitions by executing a business development strategy targeted to offer each customer personalized services customized to their needs and requirements
- Effectively negotiated sales contracts by analyzing current market rates, ratio of trucks vs loads in each market and prior pricing and availability trends
- Expanded business through effective network development, identifying new, and prospective clients.
- Exceeded target individual average revenue goals year over year.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
Account Coordinator
Summit Group LLC
05.2017 - 03.2020
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Promoted from Customer Care Representative to Account Coordinator for our two largest accounts
- Proficient in networking, digital marketing and creative presentations
- Provides administrative and customer service support to Account Executives, Media Planners and client services managers.
- Proactively communicates with clients, vendors, and internal associates on a daily basis in a professional, efficient manner
- Cross trained to work on multiple accounts successfully
- Develops and manage project deliverables, work with external vendors, timelines and large budgets
- Successful in working with multiple departments to ensure all information on website updates, customer orders are completed quickly and accurately
- Building and maintain sales pipeline through leads generated through Summit Marketing initiatives, personal network, referrals, and general calling initiatives
Customer Care Representative
Summit Group LLC
01.2016 - 05.2017
- To Account Coordinator for our two largest accounts
- Proficient in networking, digital marketing and creative presentations
- Provides administrative and customer service support to Account Executives, Media Planners and client services managers
- Proactively communicates with clients, vendors, and internal associates on a daily basis in a professional, efficient manner
- Cross trained to work on multiple accounts successfully
- Develops and manage project deliverables, work with external vendors, timelines and large budgets
- Successful in working with multiple departments to ensure all information on website updates, customer orders are completed quickly and accurately
- Building and maintain sales pipeline through leads generated through Summit Marketing initiatives, personal network, referrals, and general calling initiatives
Food Safety Manager
McDonalds Corp
06.2010 - 05.2017
- Assisted and trained new employees and answered crew questions efficiently
- Verify employees ability to complete tasks in assigned areas daily
- Protected employees' and customers by providing a safe and clean store environment
- Maintained all promotional updates and ensured proper training on promotions for all employees
- Worked with cash drawers, understood grill process, and maintained labor based on sales
- Contributed to daily tasks in all areas of stores daily operations flawlessly
Operations Lead
Converse Inc
05.2014 - 11.2015
- Ensured labor was met based on allotted hours for scheduling
- Maintained an organized portfolio of information that could be easily accessed when requested
- Formed bonds with costumers while maintaining to professional environment
- Provided inventory counts, handling and processing shipments, and maintained budgets
- Maintained staff by recruiting, hiring, performing new employee orientation, and training employees to corporate standards
Store Manager
Journeys Shoes
08.2013 - 04.2014
- Hired full staff and preformed training based on corporate standards
- Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover
- Completed weekly and monthly audits of inventory using Microsoft programs
- Maintained store operations by coaching, counseling, and reviewing employees
- Ran daily tasks including, submitting budgets and sales to corporate daily
- Ensures availability of merchandise and services by maintaining inventories
Education
Management Experience (6 years) Time Management (9 years) -
Call
High School Diploma - undefined
Addison High School
Addison, IL2012
Associates - General Studies in General Studies
College of DuPage
2012
Skills
- Contract Negotiation Expertise
- Customer Database Management
- Financial Transactions
- Workflow Processes
- Client Needs Assessment
- Supply Chain Solutions
Timeline
Business Development Manager
BNSF Logistics
03.2020 - Current
Account Coordinator
Summit Group LLC
05.2017 - 03.2020
Customer Care Representative
Summit Group LLC
01.2016 - 05.2017
Operations Lead
Converse Inc
05.2014 - 11.2015
Store Manager
Journeys Shoes
08.2013 - 04.2014
Food Safety Manager
McDonalds Corp
06.2010 - 05.2017
Management Experience (6 years) Time Management (9 years) -
Call
High School Diploma - undefined
Addison High School
Associates - General Studies in General Studies
College of DuPage
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