Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Tayler Snider

Pearland

Summary

Experienced and results-driven Customer Support Sales/BDC Director with over a decade in the automotive industry. Demonstrates a strong analytical mindset, unwavering energy, and keen attention to detail. Progressed through various managerial roles over the past 20 years, starting as a BDC Agent and advancing to Manager and Director positions. Successfully led sales teams, managed special finance operations, centralized dealer call centers, and briefly explored finance and desk roles to broaden expertise.

Overview

7
7
years of professional experience

Work History

BDC Directior

Central Automotive Group
10.2023 - Current
  • Developed and implemented strategic initiatives to enhance operational efficiency across departments.
  • Led cross-functional teams to align project goals with organizational objectives, ensuring cohesive execution.
  • Analyzed performance metrics to identify areas for improvement and drive data-informed decision-making.
  • Fostered a culture of continuous improvement by mentoring staff and promoting best practices in workflow management.
  • Established key performance indicators (KPIs) to measure success and adjust strategies accordingly for ongoing improvements.
  • Facilitated training sessions designed to elevate team skills in process optimization and strategic planning methodologies.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Maintained Vendor Relationships and planning to lead the company towards higher success.

CUSTOMER SUPPORT DIRECTOR

EVDRIVE LLC
09.2022 - 10.2023
  • Starting as a Acquisitions BDC Manager ending as Sales Director of 100% E-commerce sales team from start up. Oversee and participate in finance, desking, and closing deals. Set up deliveries and maintain a 5.0 google rating while closing at 9% on sales and 12% for KBB/purchase leads. Keep relationships with vendors, banks, and other department directors to provide not only customers, but our staff the most efficient experience possible.

CENTRALIZED BDC MANAGER

Foundation Automotive Corp.
12.2021 - 09.2022
  • Starting at their Mitsubishi store as Special Finance BDM, maintaining a 14% closing on only Special Finance Leads. I was quickly recognized and moved to their Centralized call center running a BDC for their, at that time, 20+ stores. Managing over 20 agents and holding the highest closing ratio of internet leads across all 30+ stores in their cooperation at 8-14% overall.

BDC DIRECTOR

Central Houston Nissan
08.2018 - 07.2021
  • Joining as a well-seasoned agent quickly noticed as top performer and moved into management. Continued to learn and grow as a manager in the automotive industry. Upheld above par, shown appointments, and closing% for both Nissan and Central Auto Group during the pandemic – my team is the only team kept by the auto group while all other stores converted to a remote BDC. My numbers stood their own throughout the chaos.

Education

High School -

CLEAR BROOK HIGH SCHOOL
Friendswood, TX

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SAN JACINTO COLLEGE SOUTH
Houston, TX

Skills

  • Proficient in data analytics
  • Data investigation
  • Clear interpersonal communication
  • Efficiently organized
  • Client engagement
  • Collaborative team development
  • Team management
  • Skill development
  • Sales proficiency
  • Social media strategy development
  • Experienced with various CRM platforms

Hobbies and Interests

Travel, Learning & Developing Myself, Team Development, Sales, Culinary Arts

Timeline

BDC Directior

Central Automotive Group
10.2023 - Current

CUSTOMER SUPPORT DIRECTOR

EVDRIVE LLC
09.2022 - 10.2023

CENTRALIZED BDC MANAGER

Foundation Automotive Corp.
12.2021 - 09.2022

BDC DIRECTOR

Central Houston Nissan
08.2018 - 07.2021

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SAN JACINTO COLLEGE SOUTH

High School -

CLEAR BROOK HIGH SCHOOL

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