Tyler Davis
Atlanta,GA
Summary
Dedicated graduate student passionate about learning and developing skills in information systems. Demonstrates self-motivation and high energy, consistently delivering exceptional results in independent and group settings. Thrives in collaborative environments, effectively working with others to achieve common goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Services Representative (Credit Card Specialist)
USAA-TTEC
08.2023 - Current
- Delivered secure, high-quality support to military members and families regarding financial products, including identity verification and account access control.
- Ensured compliance with internal policies and federal regulations related to data privacy, fraud prevention, and secure access management.
- Handled sensitive personal information and financial data responsibly while resolving complex customer inquiries through various channels.
- Consistently exceeded monthly performance goals including member satisfaction (MSAT) and first-call resolution.
Customer Service Support Associate
Home Depot, USA
08.2021 - 01.2022
- Assisted customers with finding products and answering questions, providing a positive impression of the store’s customer service culture and fostering a positive shopping experience.
- Provided frontline support by assisting customers with loading heavy merchandise, ensuring a positive and safe shopping experience.
Account Manager
3MP Atlanta Marketing Consultants
02.2021 - 08.2021
- Leveraged various growth strategies and tools including social media, email marketing, presentations, and peer and faculty member networking to grow the company.
- Closed over 80 sales engagements, demonstrating strong negotiation and client management skills.
- Monitored growth and performance metrics to make decisions on managing new growth strategies for the company.
Education
Master of Science - Information Systems
Kennesaw State University
Kennesaw, GA12.2025
Bachelor of Arts - Business Administration, Concentration in Marketing
Georgia State University
Atlanta, GA05.2022
Skills
- Proficient in data analytics
- Cloud security management
- Social media strategy
- Proficient in sales negotiations
- Data analysis in Excel
- Presentation design
- Proficient in Word
- Digital marketing coordination
- Proficient in Python
- Data visualization with Tableau
- Data manipulation with SQL
- Project coordination
- Data interpretation
- Client support
Activities
American Marketing Association, Georgia State University, Atlanta, GA, Communications Executive Chair, 08/20, 05/22, Developed and managed digital content strategies to increase student engagement., Assisted the VP of communications with planning and coordinating events.
Certification
- Data Analytics Certificate - May 2025
- Tableau Data Analyst Certificate - May 2025
Timeline
Member Services Representative (Credit Card Specialist)
USAA-TTEC
08.2023 - Current
Customer Service Support Associate
Home Depot, USA
08.2021 - 01.2022
Account Manager
3MP Atlanta Marketing Consultants
02.2021 - 08.2021
Bachelor of Arts - Business Administration, Concentration in Marketing
Georgia State University
Master of Science - Information Systems
Kennesaw State University
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