Tanya Duck
Summary
Dynamic Information Technology leader specializing in VoIP solutions and team mentorship. Proven success in managing product launches and vendor partnerships, delivering data-driven strategies that enhance performance and streamline operations within complex IT environments.
Overview
27
27
years of professional experience
Work History
Communications Services Analyst
Los Angeles County Fire Department
Commerce
03.2024 - Current
- Led the evaluation and selection of VoIP vendors, ensuring alignment with business requirements, cost-effectiveness, and scalability.
- Deliver expert recommendations for provisioning and implementing complex VoIP solutions, optimizing performance and reducing overall costs.
- Project managed the transition from legacy voice systems to VoIP technologies for the Los Angeles County Fire Department, conducting comprehensive service audits, identifying inefficiencies, and implementing optimized strategies to modernize network infrastructure and enhance operational reliability.
- Conducted site surveys to assess network infrastructure, power, and paging requirements, ensuring overall readiness for VoIP deployment.
- Collaborate with cross-functional teams to develop integration strategies that improved operational efficiency and enhanced user experience.
- Prepared leadership presentations that identified operational inefficiencies and outlined actionable business use cases.
- Delivered data-driven solution recommendations and structured action plans to support informed decision-making.
- Managed mobile device readiness processes, including imaging, documentation, and distribution to streamline deployment.
Director of product management / Senior Product Manager / Sales Engineer Overlay
Frontier Communications
Long Beach
08.2016 - 03.2024
- Managed a team of senior product managers for Small and Enterprise Business Voice Product portfolio.
- Oversaw VOIP product launches to Mass Market as well as complex VOIP products for the enterprise space.
- VOIP product growth 10X between 2020 and 2024 across all VOIP products (SIP/RingCentral/Direct Routing to MS Team).
- Launched Small Business VoIP offer which reached 140% to plan in 4 months.
- Managed complex go-to-market strategies for copper to VoIP migrations, facilitating seamless transitions for clients.
- Create strategies and vision future products and retirement of legacy products.
- Managed SIP/VoIP product portfolio to align with current market trends and simplified selling tools.
- Oversaw VOIP product launches to Mass Market as well as complex VOIP products for the enterprise space.
- Work with large cross function teams to develop, design, test and implement complex product solutions.
- Problem solving for complex legacy product portfolio $1B in annual revenue across SMB and Enterprise Market.
- Work with cross functional teams to develop, test and GTM internally and externally.
- Simplified selling and buying processes for UCaaS and B1 replacement voice products.
- Partner with Network Account Executive to market, prospect, present, propose and close Telecommunications Solutions to clients within the Frontier footprint.
- Provide 12-16 Network sales representatives with SME resources to grow revenue through CPE (customer premise equipment) solution sales. Brands UCaaS/Cisco/Meraki/Mitel.
- Advanced solution selling – Fiber/VoIP/SD-WAN.
Technology Sales Manager
Business Phones Direct
Los Alamitos
05.2014 - 02.2016
- Consistently met and exceeded sales quotas, contributing to overall organizational success.
- Unified Communications VOIP/SIP Solutions - Avaya/Allworx/Zultys/VoIP Cloud.
- Facilitated sales of carrier services, enhancing revenue streams for agent organization.
- Created marketing strategies that increased revenue through new acquisitions and database mining.
- Monthly forecasting and funnel management.
Account Executive
Time Warner Business Class
Cerritos
12.2012 - 05.2014
- Voice/Data Solution selling to medium to enterprise customers.
- Prospected potential clients within designated footprint to expand customer base.
- Conducted cold calling, door-to-door prospecting, and utilized vendor referrals for lead generation.
- Collaborated with vendors to secure referrals for new clients.
Customer Account Manager
TelePacific Communications
Los Angeles
05.2011 - 12.2012
- Managed customer base 300+ client – quarterly touches – achieved high growth and low churn.
- Achieved and exceeded sales goals consistently, ranked #3 in first full year.
- Promoted upgrades and value-added services to enhance customer engagement.
- Cultivated strong customer and internal departmental relationships to optimize customer outcomes.
- Developed impactful customer presentations and proposals that effectively addressed client needs.
Senior Sales Associate/Sales Manager
Business Phones Direct
Long Beach
11.1999 - 05.2011
- Achieved and exceeded sales goals as top performer 8 years consecutively.
- Led team of 4 sales associates, establishing sales targets and strategies to achieve quarter-over-quarter growth.
- Consistently closed deals in a fast paced highly competitive market.
- Collaborated in developing market plans and go-to-market strategies for emerging technology, enhancing market positioning.
- Developed effective marketing campaigns for new client acquisition and expansion of existing client relationships.
- Provided business voice products that included PRI, VoIP, Fiber, T1 as an agent for Sandler Partners.
- Project managed 400 location system upgrades per year for Fortune 100 Company in 5 states concurrently.
Education
Bachelor's Degree - Telecommunications Management
DeVry University
Long Beach, CAMaster's Business Administration - Information Technology
Keller Graduate School of Management
Long Beach, CA01-2027
Skills
- Telecommunications Analysis
- Telecommunications Management
- Requirements Elicitation and Use Case Development
- Project Planning and Reporting
- Proficient in Data Analytics
- Budget Analysis
- Process analysis
- Change Management Coordination
- Cross Functional Collaboration
- Team Leadership and Mentorship
- Communication Technology Management
Timeline
Communications Services Analyst
Los Angeles County Fire Department
03.2024 - Current
Director of product management / Senior Product Manager / Sales Engineer Overlay
Frontier Communications
08.2016 - 03.2024
Technology Sales Manager
Business Phones Direct
05.2014 - 02.2016
Account Executive
Time Warner Business Class
12.2012 - 05.2014
Customer Account Manager
TelePacific Communications
05.2011 - 12.2012
Senior Sales Associate/Sales Manager
Business Phones Direct
11.1999 - 05.2011
Bachelor's Degree - Telecommunications Management
DeVry University
Master's Business Administration - Information Technology
Keller Graduate School of Management