Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Rosales

Humble,TX

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 10 years of experience installing voice, data and other systems. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Communications Technician - Business Services

Comcast
06.2019 - Current
  • Installation of cable tv, high speed data, digital voice services, advanced phone services, and hospitality tv services for commercial properties.
  • Reduced response times for service calls by effectively prioritizing and scheduling appointments based on urgency and location.
  • Increased customer satisfaction through timely completion of projects while adhering to strict quality standards.
  • Collaborated with clients to design customized installation solutions tailored to their specific needs and preferences.
  • Troubleshot and resolved technical issues, ensuring optimal functionality of installed Comcast systems.
  • Provided excellent customer service by addressing inquiries, concerns, or complaints promptly and professionally.
  • Assisted in training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
  • Streamlined project management by consistently updating job progress reports, inventory tracking, and communication logs.
  • Coordinated with other trades professionals on-site to ensure seamless integration of modem/router systems into clients'' existing infrastructure.
  • Stayed up-to-date on industry trends and emerging technologies in order to provide most advanced solutions possible for clients'' needs.
  • Minimized downtime for clients during critical repairs or system updates as result of efficient problem-solving skills.
  • Safeguarded sensitive client information at all times by adhering to strict confidentiality policies and procedures.
  • Participated in ongoing training opportunities to continuously enhance technical skills and knowledge of technical products, resulting in improved installation quality.
  • Responded to maintenance calls and troubleshot devices after hours while On-Call.
  • Developed strong reputation for reliability and professionalism by consistently arriving at job sites on time, well-prepared, and ready to complete tasks at hand.
  • Contributed to positive work environment by sharing expertise with technicians, fostering teamwork and professional development within department
  • Followed standards and procedures to maintain safe work environment
  • Accurately read, understood and carried out written instructions
  • Employed hoists, drills, precision measuring instruments and electronic testing devices
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools
  • Repaired cut cable of various sizes and worked with color-coded wires and cables

Communications Technician - Residential Services

Comcast
04.2013 - 06.2019
  • Installation and maintaining cable tv, high speed data, and digital voice systems in residential properties.
  • Assisted in training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
  • Increased customer satisfaction through timely completion of projects while adhering to strict quality standards.
  • Troubleshot and resolved technical issues, ensuring optimal functionality of installed cable tv, high speed data, and digital voice services.
  • Followed standards and procedures to maintain safe work environment
  • Accurately read, understood and carried out written instructions
  • Contributed to a positive work environment by sharing expertise with technicians, fostering teamwork and professional development within the department

Lead Welder

Schutz Container Systems
02.2012 - 04.2013
  • Achieved high-quality welds by following appropriate welding techniques and procedures.
  • Enhanced safety standards by consistently inspecting equipment and maintaining clean work area.
  • Ensured optimal production efficiency with proper planning, coordination, and organization of tasks.
  • Reduced project completion time, utilizing strong communication skills to collaborate effectively with team members.
  • Maximized weld strength and durability by selecting appropriate materials for each job.
  • Increased productivity by effectively using tools and machinery to prepare workpieces for welding.
  • Maintained precise measurements for accurate fabrication by utilizing blueprints and drawings effectively.
  • Consistently met deadlines by efficiently managing workload and prioritizing tasks according to project requirements.
  • Improved overall product quality through thorough inspection of completed welds and addressing any defects promptly.

Education

High School Diploma -

Galena Park High School
Galena Park, TX
05.2006

Skills

  • Wireless Communication Installations
  • Network Configuration
  • Customer Service
  • Remote Support
  • Team Collaboration
  • IT Infrastructure
  • Equipment Installation and Maintenance
  • Troubleshooting
  • Problem Solving
  • Telecommunications Systems
  • Time Management
  • Mobile Devices

Timeline

Communications Technician - Business Services

Comcast
06.2019 - Current

Communications Technician - Residential Services

Comcast
04.2013 - 06.2019

Lead Welder

Schutz Container Systems
02.2012 - 04.2013

High School Diploma -

Galena Park High School

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Bryan Rosales