Laila White
Warrensville Heights,OH
Summary
Dedicated and detail-oriented professional with a strong passion for emergency communications and law enforcement. Equipped with comprehensive training in dispatch communications, emergency medical dispatch, and 9-1-1 telecommunication protocols. Proven ability to remain calm under pressure, multitask effectively, and manage critical situations with precision and professionalism. Committed to leveraging my skills and training to excel as a dispatcher and contribute to public safety. Skilled in CAD systems, FEMA protocols, ALICE training, and crisis management, with a focus on delivering efficient and compassionate service in high-stress environments. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communications Specialist
Midwest Medical Transport Company
Cleveland, OH
01.2025 - Current
- As a Communications Specialist, I take pride in.
- Answering phone calls from hospital personnel to gather information and facilitate transportation arrangements for non-emergency medical appointments or procedures.
- Gathering patient information, such as name, destination, and medical condition, to ensure accurate and efficient transportation.
- Coordinating with hospital personnel, to confirm details and make necessary arrangements.
- Providing hospital staff with instructions, such as arrival times, transportation options, and any necessary documentation, to ensure a smooth and stress-free experience.
- Troubleshooting any issues that may arise during transportation, such as cancellations or delays, and working to find alternative solutions.
Dispatcher
Midwest Medical Transportation
Cleveland, OH
01.2025 - Current
- Call Intake & Scheduling
- Answer and document incoming requests for non-emergency and critical interfacility patient transports.
- Collect essential trip details including patient condition, pickup/drop-off locations, time requirements, and special needs.
- Prioritize calls based on urgency, patient acuity, facility requirements, and resource availability.
- Coordination of Ambulance Crews & Resources
- Assign calls to available ambulance crews while maintaining balanced workloads.
- Ensure appropriate ambulance type (BLS, ALS, CCT, Bariatric, etc.) is dispatched per patient’s medical needs.
- Adjust schedules dynamically to accommodate add-on transports, delays, or cancellations.
- Communication & Support
- Act as the primary communication link between hospital/facility staff, ambulance crews, and management.
- Provide crews with detailed instructions, updates, and changes throughout their shifts.
- Relay medical or logistical updates promptly to ensure safe and timely patient care.
- Monitoring & Tracking
- Utilize CAD (Computer-Aided Dispatch) systems, radios, and GPS tracking to monitor ambulance status and location in real time.
- Ensure on-time performance by tracking unit availability, estimated times of arrival (ETA), and transport completion.
- Maintain accurate, detailed records of all transport activity.
- Problem Solving & Incident Management
- Quickly resolve scheduling conflicts, coverage shortages, and equipment availability issues.
- Manage unexpected situations such as traffic delays, breakdowns, or patient condition changes.
- Coordinate with supervisors and clinical staff during escalations or critical incidents.
- Compliance & Documentation
- Verify transport orders meet regulatory and company compliance standards.
- Ensure HIPAA guidelines are followed when handling patient information.
- Complete and maintain logs, shift reports, and documentation for quality assurance.
- Customer Service & Professionalism
- Serve as a professional point of contact for hospitals, nursing facilities, and other healthcare partners.
- Provide excellent customer service, ensuring client satisfaction and strong working relationships.
- Handle complaints or concerns with empathy and efficiency, escalating when necessary.
Retail Sales Associate
Marshalls
Warrensville Heights, OH
06.2022 - Current
- As a retail associate, I pride myself on delivering exceptional customer service by ensuring every customer feels valued and supported throughout their shopping experience.
- I consistently exceed sales targets by utilizing strong product knowledge and upselling techniques to meet customers’ needs while driving revenue.
- I’ve developed a reputation for maintaining a well-organized and visually appealing store layout, enhancing the shopping experience and boosting customer satisfaction.
- I played a key role in streamlining inventory processes, reducing stock discrepancies by 15% through diligent tracking and restocking practices.
- My ability to handle challenging customer situations with professionalism and empathy has resulted in numerous positive feedbacks and repeat customers.
Education
Dispatch Communications - Training program
Cuyahoga Community College
Parma, OH06.2024
High School Diploma - undefined
Warrensville Heights High School
Warrensville Heights, OH05.2023
Skills
- Telecommunications analysis
- Proficient in medical dispatch protocols
- Crisis management techniques
Certification
- 24-001
- June 2024 to Present
- Certified Level I Telecommunicator
- National Emergency Communications Certification (NECC)
- Successfully passed the NECC Telecommunicator I Certification Exam with a score of 81.1%.
- Certified as a Level I Telecommunicator for the 9-1-1 industry, demonstrating proficiency in emergency communication protocols and systems.
- Earned certification through Cuyahoga Community College’s Public Safety Training Center, preparing for effective response in high-pressure, emergency dispatch situations.
Timeline
Communications Specialist
Midwest Medical Transport Company
01.2025 - Current
Dispatcher
Midwest Medical Transportation
01.2025 - Current
Retail Sales Associate
Marshalls
06.2022 - Current
Dispatch Communications - Training program
Cuyahoga Community College
High School Diploma - undefined
Warrensville Heights High School