TAYLER WILSON
Milwaukee,WI
Summary
Hardworking customer service professional accustomed to fast-paced call center environments. Adept at working quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Effective at dealing with individuals during stressful and confusing situations to address benefits needs and department standard. Handle requirements via email, letter or telephone calls or in person.
Overview
17
17
years of professional experience
Work History
Fraud Specialist
FIS
Milwaukee, USA
12.2017 - Current
- Receive calls to verify activity on debit, credit and prepaid cards with card holders and issuers
- Follow company scripts and procedures during all calls
- I consulted with senior peers and team leads on non-complex issues to learn through experience
- Average 98% on monitored monthly basis for quality and time proficiency in calls
- I have the ability to work both independently and within a team
Administrative Assistant
GRO Family Services
Milwaukee, USA
01.2012 - 11.2017
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
- Received and screened a high volume of internal and external communications, including email and mail
- Received and distributed faxes and mail in a timely manner
- Organized files, developed spreadsheets, faxed reports and scanned documents
- I managed the day-to-day calendar for the company's employees and clients
- I also maintained the front desk and reception area in a neat and organized fashion
Call Center Representative
Van Ru Credit Corp.
Milwaukee, USA
09.2014 - 11.2015
- Developed highly empathetic client relationships and earned reputation for exceeding monthly quotas
- I directed inbound calls in phone queues to improve call flow
- Developed effective relationships with all call center departments through clear communication
- I maintained up-to-date records at all times
- I also demonstrated customer service call script within specified timeframe while providing accurate, appropriate information in response to customer inquiries
Youth Counselor
First Step Living Center
Milwaukee, USA
03.2008 - 06.2010
- Administered discipline appropriately and set limits for behavior
- I assisted residential clients with completing tasks
- The task would entail things such as toileting, brushing teeth and general hygiene
- Also was tasked with Cultivating positive relationships with other mental health professionals, programs and associations
- I also had to organize meetings with parents, guardians, teachers and administrators to resolve clients' behavioral and academic problems
Brand Marketer
- I am able to verbally articulate the client’s product offerings to various types of potential consumers to ensure they are reaching their target audience
- I am able to read and recognize potential consumers’ needs in order to provide them with a customized experience
- I make it a point to show team camaraderie by assisting fellow colleagues in need of help with client information, new sales tactics and potential new consumer leads
- I am able to work at least four days a week
- I am able to invest additional time to learn new marketing and sales strategies, new client products, and troubleshooting different territories
Education
High School Diploma - General
Assatta High school
Milwaukee, WI, USA01.2004
Criminal Justice
Waukesha County Technical College
Pewaukee, WI, United StatesSkills
- Inbound and outbound calling
- Adaptive team player
- Detail-oriented
- Courteous demeanor
- Strong communication skills
- Call control skills
- Resolving issues
- Quality assurance controls
Timeline
Fraud Specialist
FIS
12.2017 - Current
Call Center Representative
Van Ru Credit Corp.
09.2014 - 11.2015
Administrative Assistant
GRO Family Services
01.2012 - 11.2017
Youth Counselor
First Step Living Center
03.2008 - 06.2010
Brand Marketer
High School Diploma - General
Assatta High school
Criminal Justice
Waukesha County Technical College
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