Tayler Kraus
Client Support Specialist L1
San Francisco,California
Summary
Self-motivated student currently finalizing a Bachelor's degree in International Studies with a focus on Peace and Conflict Studies and a minor in Asian Studies. Highly prepared to contribute abilities to advocacy roles while further developing acquired skills and gaining real-world experience. Well-organized, responsible and well-versed in international advocacy and creative problem solving. Experience in ITS with top-notch communication and critical thinking skills. Able to adapt to different environments and always seeking to improve.
Overview
3
3
years of professional experience
Work History
Student Worker
University Of San Francisco
San Francisco, California
11.2019 - Current
- Responsible for handling phone calls, in-person support request, and email-generated tickets.
- Job duties include troubleshooting around 50+ computer/network errors daily and on-the-spot problem solving.
- Received training for and supported classroom integration of HyFlex technology
Intern
Migrant Children's Foundation
Beijing, China
05.2019 - 08.2019
- Responsible for overseeing management of Instagram, Facebook, and Twitter pages, as well as creating English curriculum for Fall 2019 semester for over 500+ children and 12 migrant schools around Beijing
- Other responsibilities included organizing volunteers, creating fundraising events, and event planning
- Managed content creation for company social media
Party Manager
Jump!Zone
North Little Rock, Arkansas
11.2017 - 08.2018
- Facilitated around 4 birthday parties each day
- Job duties involved overseeing safety of 50+ children simultaneously and catering to clients' needs, establishing strong connections with clients and assisting with administrative tasks as needed
Education
B.A - International Studies
University of San Francisco
San Francisco, CA05.2022
High School Diploma -
Academics Plus Charter School
Maumelle, Arkansas05.2018
Skills
- Fundraising
- Grant proposal
- Policy analysis
- Social media management
- Advanced computer skills, experience troubleshooting issues with common workplace software applications
- Experience with workplace software used in universities: ServiceNow, Slack, Workday, Cisco Finesse, HyFlex technology
- Problem solving
- Troubleshooting
- ITS knowledge
- Microsoft Office Suite
- Event organization
- Solid foundation in International Studies
- Research
- Travel coordination
Accomplishments
- Created a comprehensive advocacy plan centered around human trafficking in the United States, including a policy analysis, power map, op-ed, and grant proposal for a women's shelter in the city of San Francisco (available upon request).
- Collaborated with team of 4 in the development of Fall 2019 English curriculum for over 500+ students in migrant schools around Beijing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Student Worker
University Of San Francisco
11.2019 - Current
Intern
Migrant Children's Foundation
05.2019 - 08.2019
Party Manager
Jump!Zone
11.2017 - 08.2018
B.A - International Studies
University of San Francisco
High School Diploma -
Academics Plus Charter School
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