Taylin Smith
Portland,OR
Summary
Detail-oriented professional and prior four year college athlete with a bachelor's degree in Computer Information Systems and a minor in Business. Experienced in customer relations, operational coordination, and process management. Expertise in navigating complex workflows and maintaining accurate documentation to enhance operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Service Greeter
Beaverton Kia & Honda
01.2026 - Current
- Process 60+ service customer check-ins daily using CDK and dealership management systems, ensuring accurate customer, vehicle, and repair-order documentation.
- Coordinate areas of rental check-ins and checkouts, verifying customer information, processing rental documentation, and vehicle delivery.
- Deliver personalized customer service by addressing questions, clarifying vehicle concerns, communicating service expectations, and establishing rapport with customers.
- Managed service lane traffic, organizing vehicle arrival flow and maintaining a smooth customer check-in process.
Lot Operations Manager
Beaverton Infiniti
05.2025 - 08.2025
- Analyzed lot operations to identify process gaps; designed and implemented a repeatable workflow, enhancing operational visibility and efficiency.
- Acted as the primary point of contact to coordinate vehicle movement and operational handoffs among sales, detail, and service teams.
- Monitored inventory controls, vehicle status, and lot organization for accurate availability.
- Implemented process improvements to streamline service intake and reduce workflow delays.
Service Lot Attendant
Honda of Beaverton
05.2024 - 08.2024
- Managed inventory, conducted vehicle quality checks, and prepared deliveries amidst changing priorities.
- Logged vehicle locations, key tags, and stock information to maintain accurate inventory control.
- Parked, retrieved, and organized vehicles to maintain efficient lot flow and customer access.
Education
B.S. - Computer Information Systems, Minor in Business Administration
Southern Wesleyan University
Central, SC01.2026
Skills
- Inventory management
- Microsoft 365
- Workflow Analysis
- Operational quality control
- Data analysis capabilities
- CRM
- Cross-department communication
- Customer relations
- Customer follow-up
- Conflict resolution
- Strong work ethic
- Business requirements analysis
Timeline
Service Greeter
Beaverton Kia & Honda
01.2026 - Current
Lot Operations Manager
Beaverton Infiniti
05.2025 - 08.2025
Service Lot Attendant
Honda of Beaverton
05.2024 - 08.2024
B.S. - Computer Information Systems, Minor in Business Administration
Southern Wesleyan University