Taylin Spears
Austin,TX
Summary
I am applying for the MSC Team Lead position at Randolph Brooks Federal Credit Union because I am a motivated leader with a strong background in member service and team collaboration. I have been recognized for exceptional communication skills and a commitment to training and mentoring new employees. I strive to lead through inspiration and motivation while prepared to leverage skills to enhance team success, member satisfaction and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
San Marcos, TX
04.2025 - Current
- Work in a supervisory capacity (SOD) when necessary or in branch management absence
- Navigate Kronos to assist with the flow of branch traffic
- Handle escalated member and employee situations
- Assist with identifying and verifying CETO orders to manage cash flow within the branch
- Opened and closed the branch in supervisory capacity
- Review and complete SMSS reports
- Maintain override authority
- Review checks and accounts to identify fraudulent activity
- Provide educational information to members regarding products and services that will benefit them overall
- Give coaching opportunities and feedback to peers for leadership development and to ensure branch expectations are met and daily tasks are being completed.
- Trained new employees on company procedures and services provided
- Complete duties and daily tasks in a timely manner
Member Service Specialist
Randolph Brooks Federal Credit Union
San Marcos, TX
05.2024 - 04.2025
- Opened and closed the branch in supervisory capacity
- Assisted in identifying and correcting outages
- Completed Branch Summary to ensure cashboxes, Vault and RBG machines balanced from previous day
- Provided solutions to escalated peer and member concerns
- Provided peers with educational feedback and coaching opportunities
- Collaborated with team to enhance operational efficiency and service delivery standards.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and management.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
Member Service Representative
Randolph Brooks Federal Credit Union
San Marcos, TX
08.2023 - 05.2024
- Opened, closed and updated personal accounts
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Practice appropriate procedures when negotiating checks
- Process deposits, withdrawals, loan payments, foreign items and wire transactions
- Oversee duties around the branch to ensure it stayed in compliance
- Educated members on credit union products, services, and digital banking tools.
- Provided quality service through active listening, understanding member needs, and offering appropriate solutions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Retail Sales Associate
Pottery Barn Outlet
San Marcos, TX
10.2021 - 08.2023
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained store presentation by organizing merchandise and ensuring compliance with visual standards.
- Processed transactions efficiently using point-of-sale systems while minimizing errors.
- Trained new associates on sales techniques and customer engagement strategies to boost team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Restaurant Hostess/Customer Service Cashier
Pluckers
Round Rock, TX
11.2016 - 05.2020
- Managed guest seating efficiently to minimize wait times and enhance customer satisfaction.
- Coordinated with kitchen staff to ensure timely food service and order accuracy.
- Greeted guests warmly, creating a welcoming atmosphere upon arrival.
- Maintained cleanliness and organization of the front-of-house area for optimal guest experience.
- Addressed guest inquiries and concerns promptly, ensuring high levels of service satisfaction.
- Collaborated with management to implement process improvements for smoother operations during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Bachelor of Liberal Arts - Psychology
Texas State University
San Marcos, TX05-2024
Skills
- Cash handling/balancing
- Proper phone etiquette
- Establishing & Maintaining Interpersonal Relationships
- Eager & quick learner
- Exceptional communication
- Strong leadership
- Teamwork and collaboration
- Time management
- Training/ Coaching/ Mentoring
Timeline
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
04.2025 - Current
Member Service Specialist
Randolph Brooks Federal Credit Union
05.2024 - 04.2025
Member Service Representative
Randolph Brooks Federal Credit Union
08.2023 - 05.2024
Retail Sales Associate
Pottery Barn Outlet
10.2021 - 08.2023
Restaurant Hostess/Customer Service Cashier
Pluckers
11.2016 - 05.2020
Bachelor of Liberal Arts - Psychology
Texas State University