I am a dedicated marketing professional with proven success exceeding goals seeking to obtain a career that will utilize my strong marketing, sales and leadership skills that will provide career advancement opportunities based off demonstrative performance. .
Overview
8
8
years of professional experience
Work History
Marketing Representative
Smile Doctors By DN Orthodontics
New Orleans, LA
03.2018 - Current
Develop annual local marketing plans in partnership with Doctor, Practice Director, and media team to deliver against new patient goals and community awareness.
Manage multimillion dollar marketing budget which includes doctor referral marketing, school/community partnerships, sponsorships, digital media, social media, local PR and traditional media such as radio, billboards, direct mail, and local store marketing.
Responsible for monthly reporting and hindsight’s.
Establishes relationships and builds rapport with local businesses, doctors, and dentists to encourage patient referrals
Builds relationships with local organizations, local government agencies, and prominent community members
Manages marketing and clinic budgets
Manage ongoing local market competitive analysis and reporting.
Manages all events, volunteer coordination, and monitoring of teams during events.
Secures participation in community events to generate new patients and brand awareness
Plan and coordinate Grand Openings of new locations
Orders and distributes branded merchandise to clinics and community events
Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
Manages Merchandise inventory to maximize impact and success within budget.
Attends local networking events and education meetings with community and Chamber of Commerce.
Executes B2B relationships.
Manages Marketing lunch and Learn presentations.
Attends yearly out of state training summits.
Oversees and prepares social media and Google accounts for locations and assign's Social Media Liaisons.
Organize donations and large-scale sponsorships.
Treatment Coordinator/Sales
Smile Doctors By DN Orthodontics
Harvey, LA
05.2020 - Current
Successfully achieved production goals set forth by corporate, which increased offices overall revenue.
Prepare and organize contracts for each individual patient.
Input patient data into charts using Cloud9 while following privacy laws and maintaining important level of accuracy.
Identified target audience and developed optimized communication plans to engage and interest individuals.
Educated, coached, and mentored several new hires.
Assisted with Social Media and created daily social media post to build robust brand presence on Facebook and Instagram.
Dental Records Technician
Smile Doctors By DN Orthodontics
Harvey, LA
01.2020 - Current
Sterilized and disinfected dental instruments to prevent growth of bacteria.
Completed X-Rays safely by correctly using shielding equipment following SHA requirements
Recorded test trips for machines.
Evaluated the efficiency of training programs and recommended improvements to upper management
Trained, coached, and mentored several new hires.
Assist with Social Media.
New Patient Coordinator
Smile Doctors By DN Orthodontics
Metairie, LA
09.2018 - Current
Scheduled new patient consultations, provided administrative support and coordination for all aspects of patient care
Assisted with special projects as directed.
Delivered excellent patient experiences and direct care.
Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
Trained several new hires and conducted work interviews.
Scheduling Coordinator
Smile Doctors By DN Orthodontics
Metairie, LA
03.2018 - Current
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Handle inbound calls with the goal of increasing business through customer satisfaction and customer retention.
Answered general question from patients with courtesy and patience.
Answered 80-100 inbound calls daily in a fast-paced environment.
Enter data accurately, while navigation several systems at the same time.
Manager
Aloha Shores Lounge - Family Owned
Gretna, LA
07.2017 - 04.2022
Maximized customer service by training staff, overseeing operations, and resolving issues
Increased profits with enhanced inventory oversight and strategic pricing adjustments
Recruited and hired qualified candidates to fill positions
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Managed and motivated employees to be productive and engaged in work.
Assistant Director
Kids Corner Pre-School
Marrero, LA
08.2015 - 07.2017
Completed daily reports and attendance logs
Optimized learning plans and quantified student progress through test administration
Maintain center paperwork while keeping file on each child and proof of meeting government regulations
Skilled in effectively adapting to challenging and emergency situations
Assisted teachers with classroom management and document coordination to maintain positive learning environment.