Taylor Adams
Charlotte,NC
Summary
Detail-oriented professional with extensive experience in appointment scheduling and HIPAA compliance at Novant Health. Demonstrated success in enhancing patient satisfaction through effective communication and conflict resolution strategies. Strong organizational skills and commitment to fostering collaboration ensure seamless operations in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/High School Substitute Teacher
Charlotte Mecklenburg Schools
Charlotte, NC
03.2023 - Current
- Execute administrative tasks including filing, email correspondence, and maintaining student records.
- Facilitate effective communication among staff, students, and parents while resolving conflicts.
- Deliver classroom instruction during teacher absences and applied inclusive learning strategies.
- Manage classroom behavior to foster a positive learning environment and administered assessments.
CNA/Hospital Receptionist
Novant Health, Inc
Charlotte, NC
03.2023 - 03.2025
- Managed medical records and organized patient charts in compliance with HIPAA regulations.
- Scheduled patient appointments, optimizing waiting room operations and handling incoming calls.
- Conducted follow-up calls to confirm appointments and evaluate patient satisfaction.
- Assisted healthcare providers in preparing for appointments and procedures.
- Greeted patients upon arrival, providing necessary check-in paperwork.
- Updated patient information in hospital database accurately and timely.
- Maintained organized reception area by stocking supplies and ensuring cleanliness.
- Monitored vital signs, including pulse rate, respiration rate, and blood pressure.
Appointment Scheduler
Salon523
Charlotte, NC
01.2021 - 12.2023
- Scheduled and confirmed appointments while managing high email volumes and follow-up calls.
- Provided clients with detailed pre-visit instructions and addressed inquiries professionally.
- Resolved client-staff conflicts through effective communication and verified payment methods.
- Ensured accurate transaction processing and maintained up-to-date client records in the database.
CNA
Independant Home Health Aid
Charlotte, NC
06.2021 - 02.2023
- Monitored and recorded vital signs, ensuring accuracy in patient documentation.
- Assisted patients with mobility and transfers, adhering to infection control protocols.
- Ensured HIPAA compliance through accurate documentation of care services.
- Provided emotional support to families while recognizing and reporting signs of abuse or neglect.
CNA
Trinity Glenn Nursing Facility
Winston-Salem, NC
08.2020 - 10.2022
- Monitored and recorded vital signs, ensuring accuracy in patient documentation.
- Assisted patients with mobility and transfers, adhering to infection control protocols.
- Ensured HIPAA compliance through accurate documentation of care services.
- Provided emotional support to families while recognizing and reporting signs of abuse or neglect.
Customer Service Representative
Walmart
Monroe, NC
07.2019 - 08.2020
- Facilitated positive shopping experiences by assisting customers with product location and inquiries.
- Trained new employees on store procedures, enhancing team efficiency and consistency.
- Established promotional displays following company guidelines to improve visual merchandising.
- Accurately processed returns, exchanges, and price adjustments while addressing pricing inquiries.
Education
Bachelor of Science -
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Winston-Salem State University
Winston-Salem, NCSkills
- Appointment scheduling and calendar management
- Meeting coordination across departments
- Customer service and support
- Conflict resolution strategies
- Confidential records management
- HIPAA compliance adherence
- Office administration expertise
- Executive support and mail handling
- Multi-line phone operation skills
- Microsoft Office Suite proficiency
- Process improvement initiatives
- Attention to detail in communication
Certification
CNA
Timeline
Front Desk Receptionist/High School Substitute Teacher
Charlotte Mecklenburg Schools
03.2023 - Current
CNA/Hospital Receptionist
Novant Health, Inc
03.2023 - 03.2025
CNA
Independant Home Health Aid
06.2021 - 02.2023
Appointment Scheduler
Salon523
01.2021 - 12.2023
CNA
Trinity Glenn Nursing Facility
08.2020 - 10.2022
Customer Service Representative
Walmart
07.2019 - 08.2020
Bachelor of Science -
Central Piedmont Community College
High School Diploma -
Winston-Salem State University
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