Taylor Allen
Irving,TX
Summary
Results-oriented professional with extensive experience partnering with senior executive-level leadership. Top achiever for organizational and interpersonal aptitudes, implementation of strategic initiatives, exceptional project management, and results-focused interactions across the organization. Strategic in implementing and monitoring the progress of essential initiatives and action plans.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Vice President – Quality Control Analyst
Citi
01.2023 - Current
- Collaborated with Transaction Management teams, leveraging in-depth product knowledge and sales acumen, to consistently surpass weekly quotas by an average of 10%, driving incremental revenue growth
- Demonstrated expertise in reviewing and analyzing complex finance deals from multiple product lines, enabling strategic positioning
- Leveraged analytical prowess to provide comprehensive weekly and monthly metrics reports on a calendar month basis to senior leadership, enabling data-driven insights for strategic decision-making
- Assumed full responsibility for daily workflow management, providing real-time updates to the team lead, and implementing agile strategies to adapt swiftly to market demands
- Maintained mastery of assigned trainings on intricate financial topics, bolstering technical expertise to better address business needs and provide top-notch solutions
- Applied keen attention to detail in analyzing legal documents to verify data attribute values in a centralized software data capture system, ensuring compliance with regulatory standards and mitigating potential risks
- Led training sessions to solidify/collaborate with colleagues the proper quality control process and methodology.
Financial Services Consultant
Delta Capita
02.2022 - 12.2022
- Spearheaded the development of an advanced Excel assignment tracker for the Global Spread Products quality control team, streamlining data analysis and accelerating decision-making processes for improved client service
- Catalyzed a remarkable 50% surge in productivity for the Global Spread Products Quality Control team during the 4th quarter of 2022, optimizing resource allocation and enhancing operational efficiency
- Acted as a dedicated liaison between the quality control team and transaction management team, ensuring seamless communication and fostering collaborative efforts to achieve exceptional client outcomes
- Pioneered the creation of a centralized shared file system housing comprehensive quality control training and guidance documents, facilitating streamlined access to critical knowledge and promoting a culture of continuous improvement
- Collaborated with senior leadership to meticulously define and implement robust GSP (Global Spread Products) quality control processes and standards, driving unparalleled client success and ensuring adherence to industry-leading benchmarks.
Legal Assistant
Black, Mann & Graham LLP
11.2020 - 02.2022
- Conducted comprehensive reviews of loan documents from lenders, consistently surpassing daily quotas, resulting in impressive turn times of under 2 hours to meet our clients' urgent needs promptly and efficiently
- Applied specialized knowledge under attorney supervision in TX real estate law to meticulously analyze lender documents and title commitments, optimizing accuracy and compliance
- As a result, our team achieved a remarkable average monthly production increase of 6%, empowering us to better serve our clients and exceed their expectations.
Estimating Support Specialist
ACT Construction
05.2019 - 02.2020
- Implemented centralized subcontractor databases using Excel files with mail merge capabilities in Word, resulting in improved bid response rates for individual projects.
- Led a collaborative effort to enhance project award rates by 50%, employing strategic teamwork with estimators to obtain comprehensive scopes of work and precise estimates for project proposals.
Housing Support Assistant
US Aviation Academy
10.2018 - 05.2019
- Trained/Coached new assistants and supervised work performed. Increased department efficiency by 20% over a two-month period.
- Resolved student residents’ needs with excellent customer service.
- Built Excel worksheets to track ongoing maintenance tasks/projects more effectively. Increased oversight and transparency within the department.
Parts Advisor
Hudiburg Toyota
10.2013 - 01.2016
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts for customers, repair shops, and the service department for use in fleet and customer vehicles.
- Researched vehicles and parts via physical catalogs and electronic means.
- Successfully managed and coordinated multiple weekly projects, resulting in significant 1.5% average boosts to monthly sales and warehouse inventory levels.
Education
Master of Science - Finance And Economics
West Texas A&M University
Canyon, TX12.2026
Bachelor of Science - Business Management, Technical Communication, Learning
University of North Texas
Denton, TX08.2020
Skills
- Technical Communication
- Client experience
- Customer service
- Sales
- Python
- SQL
- Data integrity
- Operations support
- Leadership
- Account management
- Salesforce
- Excel
- Data analysis
- Project management
- Customer Success
- Microsoft Office
- Tableau
- Alteryx
- HTML & CSS
- Business intelligence
- Entrepreneurial ventures
- Music development
- Learning new skills (Data engineering)
- Performance Metrics Analysis
Certification
- Technical Writing, University of North Texas - August 2020
- Google Business Intelligence Professional Certificate - September 2023
Timeline
Assistant Vice President – Quality Control Analyst
Citi
01.2023 - Current
Financial Services Consultant
Delta Capita
02.2022 - 12.2022
Legal Assistant
Black, Mann & Graham LLP
11.2020 - 02.2022
Estimating Support Specialist
ACT Construction
05.2019 - 02.2020
Housing Support Assistant
US Aviation Academy
10.2018 - 05.2019
Parts Advisor
Hudiburg Toyota
10.2013 - 01.2016
Master of Science - Finance And Economics
West Texas A&M University
Bachelor of Science - Business Management, Technical Communication, Learning
University of North Texas
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