Taylor Alton
Dahlonega,GA
Summary
Dynamic professional with a proven track record at Von Chocolate, excelling in team motivation and problem-solving. Enhanced customer satisfaction through effective conflict resolution and quality assurance. Skilled in overseeing daily activities and improving workflows, ensuring a collaborative environment that drives success and maintains high service standards.
Overview
9
9
years of professional experience
Work History
Team Leader/Confectionary Assistant
Von Chocolate
Blairsville, GA
06.2025 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted regular quality checks on products to ensure freshness and maintain high standards of taste for customers.
City Letter Carrier
USPS
Cumming, GA
09.2021 - 06.2025
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Sorted and cased 100+ pieces of mail each day with high accuracy.
- Provided prompt mail delivery to businesses and residences on specified route.
Police Officer
Milton Police Department
Milton, GA
06.2020 - 06.2021
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
Clinic Manager
The Joint Chiropractic
Cumming, GA
09.2016 - 06.2020
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Enhanced patient satisfaction scores by implementing new customer service training for front desk staff.
Education
Criminal Justice
University of North Georgia
Dahlonega, GA12.2019
Associate of Science - Criminal Justice
Georgia Highlands College
Rome, GA05.2015
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Overseeing daily activities
- Daily workflow improvement
- Client service
Timeline
Team Leader/Confectionary Assistant
Von Chocolate
06.2025 - Current
City Letter Carrier
USPS
09.2021 - 06.2025
Police Officer
Milton Police Department
06.2020 - 06.2021
Clinic Manager
The Joint Chiropractic
09.2016 - 06.2020
Criminal Justice
University of North Georgia
Associate of Science - Criminal Justice
Georgia Highlands College