Hi, I’m
Taylor-Ann Del Rosario
Kihei,HI
Summary
A local girl born and raised on the Island of Maui. I am very passionate about working with local businesses to foster growth and community connections. With having deep appreciation for the culture and values of the Hawaiian islands, I bring dedication,creativity, and a strong work ethic to every opportunity. Dynamic professional with a proven track record at Lei Pono, excelling in customer service and basic computer skills. Expert in enhancing guest relations through empathy and professionalism, significantly improving client engagement. Skilled in maintaining cleanliness and fostering team collaboration. Demonstrates exceptional stress tolerance and cross-cultural sensitivity, ready to bring dedication and efficiency to your team.
Overview
3
years of professional experience
Work History
Lei PonoWailea, HI
Check-in Agent
05.2023 - Current
Job overview
- Helped travelers find locations within the hotel.
- Check in customers attending the luau.
- I'd also give them wristbands to wear, and a table card to hand to the wait staff.
- If the customers weren't familiar with the hotel, I would direct them to the luau grounds.
- Adhered to safety protocols while assisting passengers with mobility needs.
OAOWailea, HI
Restaurant Hostess
08.2023 - 12.2023
Job overview
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered telephone to provide dining information and take reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers and escorted them to their tables.
- Monitored dining area to assess server capacity and estimate wait times.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Completed closing duties by emptying trash and cleaning the menus.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Restocked condiments, silverware, napkins. as needed.
- Answered phones promptly to record and confirm reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Lei Pono Inc.Wailea, HI
Printer Operator
09.2021 - 03.2022
Job overview
- Used hand tools to make small repairs and regularly clean printing presses.
- Observed environmental factors and effects on equipment performance to make adjustments when necessary.
- Completed minor machine repairs and placed equipment service calls for routine maintenance.
- Maintained adequate productivity by setting and enforcing deadlines.
- Assisted in training new employees on how to use the equipment safely and effectively.
- Met production schedules and throughput yield targets.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Processed sales transactions and handled cash and credit card payments.
- Assisted customers with purchases by sharing merchandise and pricing information.
Education
Maui High SchoolKahului, HI
High School Diploma
05-2023
University Overview
- AP Art History Course
- Research: Autism Awareness
Skills
- Stress tolerance
- Cross-cultural sensitivity
- Information assistance
- Professionalism and courtesy
- Empathy and patience
- Basic computer skills
- Guest relations
- Customer service
- Greeting guests
- Social perceptiveness
- Team collaboration
- Client engagement
- Cleanliness and hygiene
- Customer support
Affiliations
- I love making lei's, my favorite thing is forage the ʻāina
- I enjoy going to the beach and diving for shells
- Very family Oriented, my two younger siblings have ASD(Autistic Spectrum Disorder) and I dedicated my senior project to autism awareness and working towards having more safe spaces for with disabilities, i.e sensory rooms
Timeline
Restaurant Hostess
OAO
08.2023 - 12.2023
Check-in Agent
Lei Pono
05.2023 - Current
Printer Operator
Lei Pono Inc.
09.2021 - 03.2022
Maui High School
High School Diploma
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