TAYLOR AQUINO
Seasonal Clerk
Los Angeles,CA
Summary
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Seasonal Clerk
Department Of Justice
Los Angeles, CA
04.2022 - Current
- Assist paralegals and attorneys with trial preparation, collecting and tracking social media information about parties in cases, tagging and redacting documents for document productions
- Assists with clerical duties and summarizing deposition transcripts
Customer Service Specialist
Dicks Sporting Goods
Torrance, CA
06.2021 - 04.2022
- Supervised and trained new employees to be kept up to company standards
- Resolved all customer complaints in a professional manner while also prioritizing customer satisfaction
- Assisted in specialized areas or functions in the store including but not limited to Cash Office, Front End, Customer Service, Cashiering, Recovery etc
- I maintained high level of awareness and accuracy when handling close to $5,000 each shift
- Assisted customers with opening accounts and signing up for new services.
Office Assistant
Dobbins Foster Home
Inglewood, CA
06.2017 - 08.2020
- Handle multiple activities and projects
- Provided clerical support, addressing routine and special requirements.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
Customer Service Specialist
Dicks Sporting Goods
Torrance, CA
03.2018 - 02.2020
- Supervised and trained new employees to be kept up to company standards
- Resolved all customer complaints in a professional manner while also prioritizing customer satisfaction
- Assisted in specialized areas or functions in the store including but not limited to Cash Office, Front End, Customer Service, Cashiering, Recovery etc
- I maintained high level of awareness and accuracy when handling close to $5,000 each shift
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Updated account information to maintain customer records.
Cashier
Albertsons
Laguna Niguel, CA
05.2017 - 01.2018
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Associate of Arts - Psychology
Long Beach City College
Long Beach, CA 12.2017 - 06.2020
Bachelor of Science - Criminal Justice Administration
California State University - Dominguez Hills
Carson, CA 09.2020 - 05.2022
Skills
Customer service expert
Active Listening
Excellent Communication
Critical Thinking
Teamwork and Collaboration
Flexible and Adaptable
Desktop support
Certification
Technical Support Fundamentals
Timeline
Technical Support Fundamentals
05-2022
Introduction to Hardware and Operation Systems
05-2022
Seasonal Clerk
Department Of Justice
04.2022 - Current
Customer Service Specialist
Dicks Sporting Goods
06.2021 - 04.2022
Bachelor of Science - Criminal Justice Administration
California State University - Dominguez Hills
09.2020 - 05.2022
Customer Service Specialist
Dicks Sporting Goods
03.2018 - 02.2020
Associate of Arts - Psychology
Long Beach City College
12.2017 - 06.2020
Office Assistant
Dobbins Foster Home
06.2017 - 08.2020
Cashier
Albertsons
05.2017 - 01.2018