Summary
Overview
Work History
Education
Skills
References
Timeline
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Taylor Bailey

Coral Springs

Summary

Customer-focused professional with over 7+ years of experience in customer service, team leadership, and process improvement. Proven ability to drive customer satisfaction, lead successful onboarding and training programs, and collaborate cross-functionally. Currently pursuing a B.S. in Business Administration with a concentration in HR. Known for solving problems with empathy, delivering data-driven results, and enhancing customer experiences.

Overview

9
9
years of professional experience

Work History

Front Desk Manager

Kimpton Shorebreak HEI Hotels
11.2021 - Current
  • Led daily operations and onboarding for new team members, enhancing team performance and service delivery.
  • Managed scheduling and staff performance, boosting morale by 20% through effective coaching.
  • Maintained accurate customer records and ensured data compliance.
  • Collaborated with senior leaders to identify and resolve guest-facing issues with a customer-first approach.

Team Manager

Chewy
05.2018 - 08.2021
  • Delivered high-touch customer support in a fast-paced, digital environment.
  • Trained and supervised staff to meet performance benchmarks and maintain 95%+ customer satisfaction.
  • Problem-solved in real time, collaborating with internal departments to resolve complex issues.

HR Administrative Assistant

Compassionate Hearts
01.2016 - 05.2018
  • Coordinated new hire onboarding and orientation, improving integration and retention.
  • Supported recruiting, data entry, and compliance for HR operations.

Education

B.S. - Business Administration, HR Management

Western Governors University
12-2026

Skills

  • Customer Onboarding
  • Team Management
  • Data Analysis
  • Cross-functional Collaboration
  • Process Optimization
  • Performance management
  • Conflict resolution

References

Iris Concepcion
Director of Front Office, Kimpton Shorebreak
P: (954) 908-7301 | ✉: iris.concepcion@shorebreakfortlauderdale.com
Alin Bodea
General Manager, HEI Hotels
P: (954) 908-7301 | ✉: alin.bodea@shorebreakfortlauderdale.com

Deborah McCormick
General Manager, Compassionate Hearts
P: (229) 894-4943

Timeline

Front Desk Manager

Kimpton Shorebreak HEI Hotels
11.2021 - Current

Team Manager

Chewy
05.2018 - 08.2021

HR Administrative Assistant

Compassionate Hearts
01.2016 - 05.2018

B.S. - Business Administration, HR Management

Western Governors University

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