Taylor Balthaser
Troy
Summary
Customer service professional with extensive experience in client-facing roles, including leadership in youth facilities. Demonstrates strong communication skills and excels in managing high-pressure situations while ensuring accuracy and attention to detail. Committed to building positive relationships and delivering exceptional service in dynamic environments.
Overview
6
6
years of professional experience
Work History
Group Leader
Pathway Inc.
New Brockton
03.2026 - Current
- Led structured group activities, ensuring safety and fostering positive behavior through effective redirection.
- Actively listened to and addressed needs and concerns of youth, enhancing their engagement and trust.
- Documented daily behaviors, incidents, and progress to meet program standards and support youth development.
Customer Service Representative
Norris Insurance Agency
Troy
11.2025 - 03.2026
- Resolved customer complaints, enhancing satisfaction through empathy and professionalism.
- Conducted follow-up calls to confirm customer satisfaction, reinforcing trust and loyalty.
- Maintained composure in stressful situations, successfully diffusing tension and fostering positive outcomes.
Sales Associate
Ashley Home Furniture
Enterprise
04.2025 - 08.2025
- Guided customers in selecting furniture based on individual needs and preferences, enhancing their shopping experience.
- Addressed customer inquiries and concerns promptly, contributing to overall satisfaction and loyalty.
- Assisted customers in selecting furniture for their homes.
Head Merchandising Manager
Eagle Eye Outfitters
Dothan
02.2022 - 09.2024
- Trained and mentored team members on merchandising best practices to enhance team capabilities.
- Trained and supervised staff to improve performance standards.
- Returned to company in August 2025 and worked until November 2025
Waitress/ Cook
Fondren’s Café
Malvern
07.2020 - 02.2022
- Delivered exceptional customer service to create memorable dining experiences.
- Addressed customer complaints with professionalism to ensure satisfaction and foster loyalty.
- Provided excellent customer service in a fast-paced café environment.
- Took orders accurately and efficiently from customers at the counter.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
Education
Wallace Community Center
Dothan, AL08-2024
Skills
- Youth engagement
- Team leadership
- Customer service and support
- Conflict resolution
- Problem solving
- Effective communication
- Attention to detail
Timeline
Group Leader
Pathway Inc.
03.2026 - Current
Customer Service Representative
Norris Insurance Agency
11.2025 - 03.2026
Sales Associate
Ashley Home Furniture
04.2025 - 08.2025
Head Merchandising Manager
Eagle Eye Outfitters
02.2022 - 09.2024
Waitress/ Cook
Fondren’s Café
07.2020 - 02.2022
Wallace Community Center