Taylor Barland
Elk River,MN
Summary
Results-oriented Service Manager with over 20 years of experience in the automotive service industry. Skilled in analytical problem-solving and task management, consistently achieving high customer satisfaction and improved operational efficiency. Committed to leveraging expertise for continuous service improvement and team development.
Overview
21
21
years of professional experience
Work History
Service Manager
Midas Auto Service
01.2006 - Current
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented training programs for staff to enhance technical skills and efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Fostered relationships with local suppliers to improve parts procurement and service delivery.
- Analyzed customer feedback to identify trends and areas for service improvement.
- Led a team of technicians in diagnosing complex vehicle issues, improving resolution times.
- Coordinated scheduling of services to maximize technician utilization and minimize downtime.
- Streamlined workflow processes, resulting in increased productivity within the service department.
Education
High School Diploma -
Cooper High School
New Hope, MNSkills
- Consistently positive attitude
- Effective team leadership
- Proficient in task management
- Analytical problem-solving
- solve daily issues efficiently and quickly
- Source components to ensure proper time management
- Oversee margin management to enhance profitability
Timeline
Service Manager
Midas Auto Service
01.2006 - Current
High School Diploma -
Cooper High School