Taylor Bednar
Mooresville,United States
Summary
Analytical, organized, and detail-oriented customer service and office manager with 4 years of management experience. A collaborative team player with a passion for continuous learning. Recognized for thriving in high-volume and ambiguous environments. Diverse skill set includes expertise in customer service, payroll account management, order entry, and purchasing.
Overview
14
14
years of professional experience
Work History
Customer Service
High Life Smoke Shop
11.2022 - Current
- Consistently greet customers in a positive manner to enhance customer experience.
- Deliver assistance to customers through answering inquiries and providing product recommendations.
- Increase sales revenue by recommending appropriate products based on customer needs.
- Efficiently handle cash transactions, adhering to company policies and ensuring accurate financial exchanges using the POS system.
- Manage returns, ensuring prompt delivery to the warehouse.
- Perform Inventory counts and identified discrepancies.
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Exceeded sales goals by 40% utilizing exemplary customer service skills.
Office Manager/Payroll
Armada Staffing Associates LLC
10.2017 - 11.2021
- Processed employee payroll ensuring accuracy and timely execution of payments.
- Handled various banking transactions and maintained comprehensive bookkeeping records to support financial accuracy and reporting.
- Aided in drafting and managing service agreements between businesses, facilitating effective partnerships and compliance.
- Prepared and issued invoices for multiple customers using QuickBooks, ensuring accurate billing and timely payment collection.
- Developed and managed weekly schedules for over 50 employees, promptly communicating any changes to ensure smooth operations.
- Processed I-9 forms in a timely manner for new hires, ensuring compliance with employment verification requirements.
- Coordinated hotel accommodations and travel arrangements for employees as needed, ensuring their comfort and convenience.
- Contributed to the development and review of contract agreements, assisting in negotiations and ensuring alignment with business objectives.
- Ordered and maintained inventory of basic office supplies, ensuring the office was well-stocked and operational.
Customer Service Representative
Jerry Brothers Industries
10.2010 - 10.2017
- Consistently handled a high volume of over 40 phone calls daily ensuring accurate order fulfillment and timely invoice processing.
- Provided customers with quotes from various vendors to ensure competitive pricing.
- Streamlined the process of inputting orders in Tribute.
- Obtained merchandise required for order completion.
- Collaborated with sales team to establish optimal pricing strategies for enhanced competitiveness
- Efficiently inputted invoices from vendors and customers into the Tribute system.
- Enhanced productivity by streamlining the office supply ordering process.
- Ensured the functionality of computer back-up systems
- Provided support in the shipping department when necessary.
Education
High School Diploma -
Lake Norman High School
North Carolina06.2008
Skills
- Office Management
- Office Administration
- Payroll Processing
- Bookkeeping
- Customer Relations
- Supply Management
- Purchasing
- Client Account Management
- Clear oral/written communication/critical thinker
- Microsoft Suite
- Friendly and outgoing
References
References Provided Upon Request
Timeline
Customer Service
High Life Smoke Shop
11.2022 - Current
Office Manager/Payroll
Armada Staffing Associates LLC
10.2017 - 11.2021
Customer Service Representative
Jerry Brothers Industries
10.2010 - 10.2017
High School Diploma -
Lake Norman High School
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