Taylor Bennett
Apopka,FL
Summary
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
10
10
years of professional experience
Work History
Account Specialist II/Development Center Coach
JP Morgan Chase
09.2022 - Current
- Managed client accounts to ensure prompt resolution of inquiries and concerns.
- Coordinated cross-functional teams to streamline account management processes.
- Improved operational workflows, enhancing efficiency in account servicing procedures.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Organized and led monthly/daily review meetings, ensuring alignment with client goals and expectations.
- Developed training programs for new hires on account management best practices, raising team's overall competency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Trusted Referee
Alorica
01.2021 - 07.2021
- Trained identity specialist employed by ID.me to prove a person’s identity.
- Meeting specific adherence and average handling time metrics daily.
- Video agent identifying over 350 members weekly for government agencies.
- Conducted surveillance operations to gather intelligence and support ongoing investigations.
- Identified trends in criminal activity through data analysis, informing strategic decisions for proactive response efforts.
Customer Service Representative
Travel And Leisure
Orlando, FL
11.2019 - 01.2021
- Front line of support for clients and customers.
- Provided satisfaction with products, services, and features.
- Booking, canceling and adjusting reservations and upgrading accounts.
- Resolve all customer complaints via phone and email.
Owner Reservations Specialist
Westgate Resorts
Orlando, FL
07.2017 - 04.2019
- Provide next level customer service and satisfaction with 50 to 75 calls per shift
- As a Reservation Specialist consistently met daily, weekly and quarterly quotas 95% of the time
- Booking, canceling and modifying reservations to include resolving escalated calls
- Utilized company provided sales techniques that assisted with high volume of Reservations
- Administered contracts, reservations and other documentation to ensure 100% accuracy
Customer Service Representative
Sears
Lake Mary, FL
11.2015 - 06.2017
- Provided excellent customer satisfaction
- Inbound/Outbound phone support
- Maintained customer recorded interactions, details of customer inquiries, complaints, comments & the actions taken
Education
Mass Communications
Valencia Community College
Orlando, FL01-2015
High School Diploma - Computer Technology Magnet Program
Charles W. Flanagan High School
Pembroke Pines, FL05-2013
Skills
- Critical Thinker & Active Listener Problem Solver
- Excellent Organizational & Project Planning Customer Service Training Proficient Office Practices Microsoft Office
- Specialist (MOS)
- Leadership Training Inbound/Outbound phone professional
- Exceptional relationship-building Outstanding solutions-based sales Public Speaking Administrator
- Advanced Excel spreadsheet functions
- Excel macros
- Microsoft Excel and PowerPoint
- Team collaboration
- Workflow Analysis
- Product management
- Staff management
Timeline
Account Specialist II/Development Center Coach
JP Morgan Chase
09.2022 - Current
Trusted Referee
Alorica
01.2021 - 07.2021
Customer Service Representative
Travel And Leisure
11.2019 - 01.2021
Owner Reservations Specialist
Westgate Resorts
07.2017 - 04.2019
Customer Service Representative
Sears
11.2015 - 06.2017
High School Diploma - Computer Technology Magnet Program
Charles W. Flanagan High School
Mass Communications
Valencia Community College
Section name
Leadership Awards, Most Retained Clients,Highest Client Survey Satisfactory,Certificates in Communication and Computer Technology