Taylor Bertl
Phoenix,AZ
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specimen Management Coordinator
Sonora Quest Laboratories
Phoenix, AZ
02.2019 - Current
- Accurately enters and verifies patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions as required for processing and billing.
- Receives and processes complex biological specimens. Triaging specimens according to level of complexity and prepares them for analytical testing. Verifies accuracy of information and specimens’ received.
- Oversees daily operations of the department, ensuring smooth workflow and timely completion of tasks in collaboration and in place of direct supervisors.
- Creates schedules to account for changing staff levels and unexpected workloads to optimize workflow and production.
- Improves team productivity with regular communication and progress updates, fostering a collaborative work environment. Completes competency assessments, develops staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Tracks performance metrics for the team, consistently measuring progress towards goals and making adjustments as needed, resulting in a higher quality of patient care.
- Resolves conflict through active listening and open-ended communication.
- Interviews, trains and evaluates new employees, sets clear expectations, provides constructive feedback, resources and support as necessary while completing weekly check-ins.
- Follows and implements policies and procedures, in compliance with statutory, regulatory and local, state and federal guidelines and agencies.
- Attends meetings, responds to emails, phone calls, and face-to-face communications with internal and external clients.
- Identifies and analyzes complex problems, evaluates solutions and implementing the best course of action.
- Collaborates with other departments to achieve organizational goals, fostering teamwork across various functions.
IDLA Habilitation Caregiver
A New Horizon
11.2018 - 02.2019
- Assisted client(s) who have varying developmental disabilities with their daily tasks including bathing and feeding support.
- Transported clients to medical appointments, jobs, and group meetings to maintain social connections and meet medical needs.
- Developed strong and trusting rapport with each patient to facilitate the best possible care and assistance
- Followed nutritional plans to prepare optimal meals, Assisted with general household activities, such as cooking, and grocery shopping.
- . Completed entries in log books, journals and care plans to document accurately report patient progress
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Assistant Manager
Round Table Pizza
08.2017 - 10.2018
- Organized and managed training and employee scheduling to maximize productivity, and successfully boost customer service
- Completed all point of sale opening and closing procedures, including counting contents of the cash register.
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
- Scheduled department staff strategically to maintain proper coverage based on business volume
- Anticipated customer needs and provided them with high quality service, while upholding restaurant standards and values to achieve customer satisfaction
Education
High School Diploma -
Granite Hills High School
El Cajon, CASkills
- Medical Knowledge and Terminology
- Oral and written communication skills
- MS Office applications, Multiple Laboratory Information System
- Performance Tracking and Evaluations
- Training Program Assessment
- Regulatory Compliance
- Fast paced environment
- Attention to detail
- Organization and time management
Certification
- AZDPS Level 1 Fingerprint Clearance (2025)
- Article 9
Timeline
Specimen Management Coordinator
Sonora Quest Laboratories
02.2019 - Current
IDLA Habilitation Caregiver
A New Horizon
11.2018 - 02.2019
Assistant Manager
Round Table Pizza
08.2017 - 10.2018
High School Diploma -
Granite Hills High School