Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Boney

Broad Brook,CT

Summary

Dedicated hardworking people leader driven by a sense of purpose and passion with over 9 years of customer service experience. Constantly inspiring positive change in myself and others to realize our personal best while achieving growing business results. Invariably striving to learn more, grow more, and to make genuine connections with everyone I meet.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Starbucks
06.2022 - Current
  • Growing our customer connection score to the goal of 50 or higher by leveraging system checks and analyzing business metrics to identify gaps
  • Developing positive sales comp and average ticket growth by teaching employees to have a merchant mindset and utilizing suggestive selling
  • Leading challenges and changes proactively by learning to be adaptable to shifting priorities, making well informed decisions, and explaining my logic to others
  • Built trusting relationships with teams in 4 different stores by being an empathetic leader and creating a culture of showing genuine appreciation every day



Supervisor

Starbucks
04.2019 - 06.2022
  • Partnered with the manger and team to uphold our store purpose, where every person feels seen, heard, and appreciated by running a positive shift, praising team, and coaching on behaviors that don't uphold our purpose
  • Nurtured talent in a constantly growing and changing business by working closely with the team to develop their skill and achieve proper training
  • Brainstormed fun, creative, ways to make our store unique by making events in store and showing appreciation with genuine customer connections
  • Acquired food sales growth by having 100% inventory completion consistently

Retail Sales Associate

Target
10.2015 - 03.2019
  • Guided and trained new coworkers by showing them how to operate a register, make drinks, give great customer service, and accomplish our daily tasks
  • Achieved picking and packing hundreds of online orders a day by working fast, fluently, and prioritizing what station needed the most help

Supervisor

Sweet Frog
07.2013 - 10.2014
  • Supervised employees and set goals during each daypart to set the team up for success
  • Handled opening and closing procedures efficiently while delegating tasks to employees
  • Ensured product and yogurts were fresh every day

Education

High school or equivalent -

Rockville High School
Vernon, Ct
2014

Skills

  • De-escalation
  • Confident communication
  • Active listening
  • Training and Development
  • Empathetic leadership
  • Sales Techniques
  • Customer experience

Timeline

Assistant Store Manager

Starbucks
06.2022 - Current

Supervisor

Starbucks
04.2019 - 06.2022

Retail Sales Associate

Target
10.2015 - 03.2019

Supervisor

Sweet Frog
07.2013 - 10.2014

High school or equivalent -

Rockville High School
Taylor Boney