Samantha Carrillo Acosta
Clovis
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Strong multitasker, dependable and competent, will work a high stress/fast paced environment, takes initiative.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Calibers shooting range
Clovis
07.2024 - 07.2025
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided training to new employees on company policies and procedures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Collaborated with the Axe throwing department to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coordinated with vendors to secure product availability at competitive prices.
Front Desk
Planet Fitness
Clovis
06.2022 - 07.2024
- Responsible for answering & assisting with any incoming calls from current or prospect members.
- Assist any prospects interested in our current memberships and rates.
- Whether that be by signing them up or just going over the rates and what's to be expected when joining PF.
- Setting up any BCM wanting to use the spa.
- Work hard to resolve any billing & membership issues that arise.
- Daily cleaning of the gym & equipment, along with deep cleaning multiple times a week to assure a clean, sanitary environment for gym goers.
- Help promote the welcoming Judgment Free atmosphere, with the goal of crushing gymtimidation and helping people achieve their fitness goals.
Team Lead
Planet Fitness
Clovis
12.2022 - 07.2024
- Assisted with management functions while management was not present.
- Inventoried & submitted orders for restock.
- Wrote out weekly cleaning schedules & held crew accountable for cleaning.
- Was the main source of communication between the Clovis facility and the Regional Mgr. for a time.
Assistant Manager
Chipotle Mexican Grill, Inc.
Clovis
06.2017 - 02.2022
- Started off as a crew member & advanced to Kitchen manager shortly after a few months, then was promoted to service manager a month later.
- As a service manager I had an active role in running & maintaining the restaurant.
- Contributing to the building of in-store & online sales, selection & training of crew, ensuring the sale of safe & delicious food, maintaining a clean & sanitary store.
- Teaching and actively practicing a high standard for cleanliness to assure a guaranteed pass on surprise Health Inspections.
- Ensured crew delivered peak hospitality and customers left happy & satisfied.
- Building a crowd of regulars & assuring any new customers receive the +1 customer service.
- My last year at chipotle, I took on the role of Assistant Store Manager, and learned many of the inner workings of keeping a business running efficiently.
Education
Eastern New Mexico University - Forensic Pathology, psychology
Eastern New Mexico University
01.2019
High School Diploma -
Farwell High School
Farwell, TX01.2018
General Education -
Clovis Community College
Clovis, NM01.2018
Skills
- Bilingual (Spanish)
- Customer Service
- Leadership
- Staff Training & Coaching
- Problem solving
- De-escalation
- Time Management
- Adaptable
- POS systems
- Multitasking
- Cash handling
- Inventory management
- Conflict resolution
- Safety compliance
- Upselling and cross selling
- Stock rotations
- Retail operations
- Attention to detail
- Store organization
- Flexible schedule
Timeline
Assistant Store Manager
Calibers shooting range
07.2024 - 07.2025
Team Lead
Planet Fitness
12.2022 - 07.2024
Front Desk
Planet Fitness
06.2022 - 07.2024
Assistant Manager
Chipotle Mexican Grill, Inc.
06.2017 - 02.2022
Eastern New Mexico University - Forensic Pathology, psychology
Eastern New Mexico University
High School Diploma -
Farwell High School
General Education -
Clovis Community College