Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Taylor Borkowski

Kirkwood,PA

Summary

Results-driven individual with a background in customer relationship management and task prioritization. Demonstrated success in resolving customer complaints and improving service delivery speed, ready to contribute to operational excellence.

Overview

2
2
years of professional experience

Work History

Mechanic Advisor

A&A Autobody & Repairs
Willow Street, PA
09.2025 - Current
  • Developed familiarity with automotive systems and repair processes
  • Assisted customers with inquiries and product information, enhancing satisfaction and loyalty.
  • Processed orders and returns efficiently, ensuring accurate transactions and timely resolutions.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline operations, improving service delivery speed.
  • Managed high-volume call flow while maintaining professionalism and empathy in communications.
  • Adapted to new software tools quickly, supporting team transitions to updated systems seamlessly.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front Desk Receptionist

Blittersdorf Automotive
Kennett Square, PA
09.2024 - 04.2025
  • Greeted and assisted clients, ensuring a welcoming atmosphere at front desk.
  • Managed multi-line phone system to efficiently route calls and inquiries.
  • Scheduled appointments and coordinated service requests for optimal customer satisfaction.
  • Processed payments and maintained accurate financial records during transactions.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Barista

Dunkin' Donuts
Oxford, PA
11.2023 - 02.2024
  • Prepared high-quality coffee and beverages following established recipes and standards.
  • Operated point-of-sale system efficiently to process customer transactions accurately.
  • Maintained cleanliness and organization of work area, adhering to health and safety regulations.
  • Assisted customers in selecting products, enhancing overall customer experience and satisfaction.
  • Monitored inventory levels, assisting in restocking supplies as needed for smooth operations.
  • Adapted quickly to new menu items and promotional offerings, ensuring product knowledge remained current.

Education

High School Diploma -

Solanco Highscool
Quarryville, PA
06.2024

Skills

  • Customer service
  • Recordkeeping
  • Customer relationship management (CRM)
  • Task prioritization
  • Knowledgeable of the Automotive Industry
  • Active listening
  • Critical thinking
  • Complaint handling
  • Complaint resolution
  • Professional telephone demeanor

Interests

  • Road Trips
  • Concerts
  • Animal Care
  • Auto Repair/Restoration
  • I enjoy helping others and giving back to the community

Timeline

Mechanic Advisor

A&A Autobody & Repairs
09.2025 - Current

Front Desk Receptionist

Blittersdorf Automotive
09.2024 - 04.2025

Barista

Dunkin' Donuts
11.2023 - 02.2024

High School Diploma -

Solanco Highscool