- Road Trips
- Concerts
- Animal Care
- Auto Repair/Restoration
- I enjoy helping others and giving back to the community
Taylor Borkowski
Kirkwood,PA
Summary
Results-driven individual with a background in customer relationship management and task prioritization. Demonstrated success in resolving customer complaints and improving service delivery speed, ready to contribute to operational excellence.
Overview
2
2
years of professional experience
Work History
Mechanic Advisor
A&A Autobody & Repairs
Willow Street, PA
09.2025 - Current
- Developed familiarity with automotive systems and repair processes
- Assisted customers with inquiries and product information, enhancing satisfaction and loyalty.
- Processed orders and returns efficiently, ensuring accurate transactions and timely resolutions.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline operations, improving service delivery speed.
- Managed high-volume call flow while maintaining professionalism and empathy in communications.
- Adapted to new software tools quickly, supporting team transitions to updated systems seamlessly.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Receptionist
Blittersdorf Automotive
Kennett Square, PA
09.2024 - 04.2025
- Greeted and assisted clients, ensuring a welcoming atmosphere at front desk.
- Managed multi-line phone system to efficiently route calls and inquiries.
- Scheduled appointments and coordinated service requests for optimal customer satisfaction.
- Processed payments and maintained accurate financial records during transactions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Barista
Dunkin' Donuts
Oxford, PA
11.2023 - 02.2024
- Prepared high-quality coffee and beverages following established recipes and standards.
- Operated point-of-sale system efficiently to process customer transactions accurately.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted customers in selecting products, enhancing overall customer experience and satisfaction.
- Monitored inventory levels, assisting in restocking supplies as needed for smooth operations.
- Adapted quickly to new menu items and promotional offerings, ensuring product knowledge remained current.
Education
High School Diploma -
Solanco Highscool
Quarryville, PA06.2024
Skills
- Customer service
- Recordkeeping
- Customer relationship management (CRM)
- Task prioritization
- Knowledgeable of the Automotive Industry
- Active listening
- Critical thinking
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
Interests
Timeline
Mechanic Advisor
A&A Autobody & Repairs
09.2025 - Current
Front Desk Receptionist
Blittersdorf Automotive
09.2024 - 04.2025
Barista
Dunkin' Donuts
11.2023 - 02.2024
High School Diploma -
Solanco Highscool