Taylor Bowden
Self-employeed
Northwood,NH
1
Language
10
years of professional experience
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Work History
Hairstylist
2 Years 4 Months- Built strong relationships with clients through effective communication and exceptional service.
- Maintained cleanliness and organization of workstation to ensure a safe environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Sales Associate
3 Years 11 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed strong rapport with customers and created a positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Merchandise Associate
5 Months- Reduced risks by maintaining clean and organized work environment.
- Greeted guests with friendly and professional acknowledgement to build rapport.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Host
2 Years 4 Months- Managed guest seating arrangements to optimize dining flow and enhance customer satisfaction.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new hosts on restaurant protocols and customer service standards.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Building of The Next Generation - N/A
High School Diploma
No Degree - Communications
Skills
Cleaning and sanitizing
Detail-oriented
Team collaboration
Sanitation protocols
Multitasking Abilities
Attention to detail
Excellent communication
Conflict resolution
Quick learner
Multitasking
Strong leader
Tourism knowledge
Languages
English
Native or Bilingual
Timeline
Hairstylist
Self-employeed
06.2024 - CurrentRead More
Merchandise Associate
Walt Disney World Resort
01.2019 - 06.2019Read More
Sales Associate
Sephora Inside JCPenney
06.2017 - 05.2021Read More
Host
Olive Garden Restaurant
06.2016 - 10.2018Read More
Life Pacific University
Building of The Next Generation from N/A
Read More
Coe Brown Northwood Academy
High School Diploma
Read More
New England College
No Degree from Communications
Read More