Taylor Brooks
Calera,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Tribal Membership Program Assistant
Choctaw Nation Headquarters
02.2023 - Current
- Route all calls and voicemails to the appropriate department or person or take detailed messages and distribute messages to personnel using a variety of electronic systems including voice and email.
- Answer voicemails
- Answer and forward departmental emails, accordingly
- Answer generic questions callers ask, such as hours of operation, directions to the HQ, walk-in hours, and services offered.
- Other duties that may be assigned.
Senior Lead Teacher
Choctaw Nation Child Care D2
06.2022 - 02.2023
- Oversees classroom teaching staff, the daily activities of the classroom, and responsible for implementing The Head Start Standards that ensure an educational program that is developmentally appropriate and congruent with the Programs School Readiness Goals
- The Senior Lead Teacher is responsible for creating a learning environment that is linguistically, culturally, and educational rich
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Choctaw Nation Job For The Day (8 Weeks)
Choctaw Nation of Oklahoma
01.2021 - 12.2021
- Clerical Work in Call Center and Front desk of Headquarters
- Switchboard Operating
- Assisting visitors and pointing them to the right department at the front desk
- Clerical Work in Hr
- Answering phone calls and setting up interviews
- Assisting with job fairs
- Sending emails and text messages for job interviews
Cocktail Waitress
Choctaw Casino & Resort
06.2019 - 11.2019
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
Cage Cashier
Choctaw Casino And Resort
09.2017 - 04.2018
- Completed all gaming forms and reports and assisted customers with credit-related problems
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close
- Redeemed coins and poker chips for cash at customer request
Education
No Degree - Mastery Child Development
Murray State College
Tishomingo, OK05.2013
Skills
- Interpersonal skills
- Customer service
- Effective communication
- Team collaboration
- Program administration
Timeline
Tribal Membership Program Assistant
Choctaw Nation Headquarters
02.2023 - Current
Senior Lead Teacher
Choctaw Nation Child Care D2
06.2022 - 02.2023
Choctaw Nation Job For The Day (8 Weeks)
Choctaw Nation of Oklahoma
01.2021 - 12.2021
Cocktail Waitress
Choctaw Casino & Resort
06.2019 - 11.2019
Cage Cashier
Choctaw Casino And Resort
09.2017 - 04.2018
No Degree - Mastery Child Development
Murray State College
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