TAYLOR BROWN
Santa Ana,CA
Summary
Hardworking Server/Crew Leader who thrives under pressure and goes above and beyond to create memorable guest experiences, bringing a strong work ethic, interpersonal skills and customer service expertise.
Overview
17
17
years of professional experience
Work History
Shopper/Delivery Driver
Shipt
08.2021 - Current
- Ensured timely delivery of groceries to enhance customer satisfaction.
- Delivered personalized grocery shopping experience, enhancing customer satisfaction and loyalty.
- Cultivated rapport with customers to effectively address shopping needs and preferences.
- Adhered to food and safety standards, ensuring compliance during shopping and delivery processes.
Server
TGIFriday's
Costa Mesa, CA
08.2018 - 01.2020
- Guided guests through menus, showcasing expertise in food, beverages, and ingredients to enhance dining experience.
- Promoted beverage items and restaurant specials to increase guest engagement and sales.
- Consistently provided professional, friendly and engaging service.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Maintained table settings by efficiently removing courses, replacing utensils, and promptly refilling beverages to ensure guest satisfaction.
- Maintained high standards of cleanliness and sanitation.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Executed essential side work tasks to ensure smooth service.
- Helped fellow crew members with tasks to maintain efficient workflow.
Server
Denny's
Santa Ana, Ca
02.2018 - 09.2019
- Welcome guests with a personable attitude and smile, giving my name, seating and offering to bring their beverage orders while they review the menu.
- Suggested additional items to customers, enhancing dining experience and driving restaurant sales.
- Answer questions about menu selections.
- Inquire about guest satisfaction, anticipate additional needs and happily fulfill requests.
- Inquired about guest satisfaction and anticipated additional needs to ensure positive dining experiences.
- Resolved problems promptly and escalated larger concerns to management, maintaining customer satisfaction.
- Assisted with setup, cleanup, prep work, and equipment maintenance throughout the restaurant.
- Support other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance
Crew Leader
Soupplantation
Irvine, CA
05.2016 - 02.2018
- Trained staff on operating procedures and company services to enhance team efficiency.
- Running "Manager Loops" and checking all temperatures of products to ensure all areas of restaurant are up to health code standards.
- Executed "Manager Loops" to facilitate effective management oversight and communication. and checking all temperatures of products to ensure all areas of restaurant are up to health code standards.
- Assisted various departments in the restaurant to ensure smooth operations.
- Developed positive working relationships with team members to achieve business goals.
- Developing and maintaining positive working relationships with others to reach business goals.
- Verifying vendor orders and restaurant inventory and restock items throughout day.
- Verifying vendor orders and restaurant inventory and restock items throughout the day.
- Inspected cash drawer to confirm accuracy and accountability of daily transactions. against the day's receipts. Verify petty cash.
- Secured restaurant premises at closing to protect assets and ensure safety. at close.
Server
Fat Ernie's Bar & Grill
Wichita, KS
09.2009 - 11.2015
- Maintained complete knowledge of restaurant menu, including daily specials.
- Relayed orders to bar and kitchen by accurately recording guest selections in P.O.S. system, ensuring timely service.
- Served beverages and food while replenishing items.
- Assisted with cashiering and P.O.S. procedures during busy hours to enhance transaction efficiency.
- Cleared and reset tables for new guests to ensure a welcoming dining experience. and kept dining room and work areas clean.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Performed all side work duties including, cleaning fridges, floors, and bathrooms Restocked all utensils, plates, and cups.
- Processed payments, entered bills in P.O.S. system, issued change, and expressed gratitude to guests for their visit.
Education
High School Diploma -
Wichita North High School
Wichita, KSSkills
- Inventory management
- Customer service focus
- Workflow optimization
- Efficient organization
- Fast-paced adaptability
- Problem-solving
- Motivated team player
- Positive attitude
Timeline
Shopper/Delivery Driver
Shipt
08.2021 - Current
Server
TGIFriday's
08.2018 - 01.2020
Server
Denny's
02.2018 - 09.2019
Crew Leader
Soupplantation
05.2016 - 02.2018
Server
Fat Ernie's Bar & Grill
09.2009 - 11.2015
High School Diploma -
Wichita North High School