Taylor Brown
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with managing complex records and registration processes. Utilizes strong organizational and database management skills to ensure accuracy and compliance. Track record of effective communication and collaborative teamwork to meet institutional goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registrar Technician
Allegheny County Elections Dept
Pittsburgh, PA
09.2016 - Current
- Performs basic clerical functions (filing, data entry, copying, etc.)
- Answers the telephone and provides information in response to public or work-related inquiries.
- Receives, opens, stamps, sorts, and distributes mail, and prepares legally mandated outgoing mailings.
- Operates office equipment (computer, copier, fax, calculator, etc.)
- Performs other related duties as required or requested
- Labor duties via warehouse as assigned when preparing for upcoming elections.
Customer Service Representative Temp
Dollar Energy Fund
Pittsburgh, PA
05.2015 - 08.2015
- Respond to and resolve customer questions, concerns, and inquiries.
- Enroll customers in the Customer Assistance Program.
- Educate customers on the benefits of timely payments
- Skills Used
- Sensitivity to customers of limited incomes or difficult circumstances.
- Knowledge of company policies, practices and procedures.
- Strong computer software skills.
- Ability to communicate effectively and respectfully with customers who may have special needs.
- Flexibility and ability to maintain a professional disposition during diverse and stressful conditions.
- Must be able to meet assigned metrics.
- Ability to follow procedures, process workload, and help customers.
- Ability to collect, compile, and review data.
Core Service consultant
Pnc bank
Pittsburgh, PA
03.2013 - 07.2014
- Answer inbound calls regarding customers accounts.
- Accomplishments
- My fast learning and quick thinking always got me accolades and great scores on quality monitoring.
- Skills Used
- Fast learning, quick thinking, ability to emphasis and sympathies with customers, ability to solve problems on my own with little to no supervision.
Office Service Rep
Oce Business Services
Pittsburgh, PA
08.2011 - 02.2013
- Distribute mail throughout building to assigned floors and employees
- Input lockbox into computer system
Retail Sales Associate
Tripolar
Pittsburgh, PA
09.2008 - 08.2011
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise.
- Assist customers on the sales floor as needed.
Medical Assistant Extern
Adagio Health
Pittsburgh, PA
07.2010 - 09.2010
- Responsible for obtaining vital signs & obtain medical patient history
- Assisted physician with patient exams, preformed testing's, & gave injections
- Answered incoming calls and completed other administrative duties as necessary
- Performed front and back office duties daily.
Education
Diploma - undefined
Schenley High School
Pittsburgh, PA01.2008
Skills
- Microsoft Word (10 years)
- Computer literacy
- Front desk
- Workforce development (10 years)
- Cash register
- Retail Sales (3 years)
- Phone Etiquette (10 years)
- Office experience
- Customer support
- Customer service
- Microsoft Powerpoint (10 years)
- Microsoft Office (10 years)
- Communication skills (10 years)
- Clerical Experience (10 years)
- Microsoft Outlook
- Typing (10 years)
- Computer Skills (10 years)
- English
- Microsoft Excel
- Organizational skills
Certification
Driver’s License - Expiration Date 11/23/2026
Timeline
Registrar Technician
Allegheny County Elections Dept
09.2016 - Current
Customer Service Representative Temp
Dollar Energy Fund
05.2015 - 08.2015
Core Service consultant
Pnc bank
03.2013 - 07.2014
Office Service Rep
Oce Business Services
08.2011 - 02.2013
Medical Assistant Extern
Adagio Health
07.2010 - 09.2010
Retail Sales Associate
Tripolar
09.2008 - 08.2011
Diploma - undefined
Schenley High School