Taylor Burton
Middlefield,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retirement Specialist
Empower Retirement
Remote
10.2025 - Current
- Educated clients on retirement plan options and benefits.
- Assisted with enrollment processes for new participants in retirement plans.
- Worked with multiple programs consecutively to provide accurate and complete information to client.
- Processed and reviewed money out transactions.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Coordinated with other financial professionals to insure complete, accurate transactions such as financial advisors, client management and plan administrators.
- Assisted with 1099-R issuance along with comprehensive explanations of form.
- A deep understanding of IRS guidelines and regulations in regards to retirement accounts, limits and exceptions.
- Consistently exceeded performance targets in regards to client satisfaction, zero errors and adherence.
Banker
Wells Fargo
Middletown, CT
11.2023 - 10.2025
- Conduct high volume transactions on the teller line.
- Conduct risk screenings for any negotiable items that pass through the branch.
- Open consumer and business deposit accounts for clients based on their personal or business needs.
- Process credit card applications.
- Originate personal and SBA loans.
- Movement of large dollar amounts within the branch.
- Conduct monthly audits on teller cash lines.
- Handle legal orders within the branch.
- Order and ship out money based on forecasting and heat maps.
- Cultivate exceptional customer experience by connecting and personalizing each interaction.
- NMLS licensed.
- Provide notary services.
- Conduct opening and closing of the bank.
General Manager (GM)
Salad Bar
Rocky Hill, CT
01.2023 - 11.2023
- Worked in Rocky Hill location as general manager while Middletown Location was being finished with construction.
- Handled daily ordering, quality checks, proper handling and storage of food.
- Handled customer relations including online platforms such as Yelp, Doordash, Uber eats.
- Marketed, managed and staffed catering events.
- Controlled labor consistently running around 26%.
- Created and published schedules, forecasting for upcoming week.
- Conducted inventories along with training ASM for inventory management.
- Trained ASM to fulfill GM position, along with training new hires and spot training/coaching staff where needed.
- Cultivated strong team work environment that led to high retention.
- Worked with Middlesex chamber of commerce for Middletown grand opening and marketing.
- Conducted safety audits along with internal health inspections to keep locations above standard.
- Processed timesheets.
- Integrated Saladar into the community through networking and community events.
- Coached staff with progressive discipline if necessary, including termination if to that level.
- Utilized P&L statements to narrow in on areas of opportunity within the restaurant.
Area Operations Manager
Freshii
Pacific Beach, CA
06.2018 - 01.2021
- Opened three new locations in Pacific Beach, Downtown San Diego and Hillcrest from the ground up in a six month time frame.
- Worked with, advised and directed General Contractors to ensure that all health code requirements were complied with.
- Advertised and conducted job fairs/interviews, hired, on-boarded and trained all new staff.
- Responsible for final health inspections at each location.
- California ServSafe certified.
- Proficient in Eco Sure audits.
- Selected by Freshii Corporate HQ (Toronto, Canada) to do corporate training (NSO) for new unrelated west coast franchise managerial employees.
- Local store marketing for all grand openings.
- Produce and implement planograms for new store opening and smallwares setup.
- Prepare and execute operations for high volume events to increase brand awareness.
- Innovative team builder creating strong employee commitment to franchise culture.
- Fosters a rewarding, safe and efficient workplace environment.
- Efficiency minded, structuring and implementing SOPs within all three locations to improve guest experience and in store efficiency.
- Create budgets and projections for weekly operations and peak performance.
- Applies effective cost management techniques targeting COGS and Labor percentages.
- Control inventory, establish food handling procedures to minimize waste.
- Enforce all safety and health codes to ensure they are properly observed and maintained.
- Administrate and enforce company policies and procedures.
- Administrate and enforce all State & Federal labor regulations.
- Address and resolve human resource issues.
- Plan, organize and conduct quarterly store meetings.
- Proficient in back end MICROS system.
- Oversee and approve schedules for all store locations.
- Conduct store audits.
- Reconcile daily store receipts and make daily deposits for all three locations.
- Manage order guides and inventory for all three locations.
- Strong relations with national account vendors.
District Manager
Rock n Jenny’s Italian Subs
01.2017 - 06.2018
- Oversee daily operations at multiple locations.
- Implemented Clover POS system.
- Negotiate pricing with all vendors, review and approve all orders.
- Responsible for forty plus employees.
- Recruit, interview, hire, train and mentor new employees.
- Create and promote an energetic positive team environment.
- Plan, organize and conduct monthly store meetings.
- Administer and enforce company policies and procedures.
- Address and resolve human resource issues.
- Administer and enforce all State & Federal labor and safety regulations.
- Implement cost effective workforce strategies resulting in increased profit and lower loss.
- Lowered employee labor from 38% to 21%.
- Control inventory, establish food handling procedures to minimize waste.
Store Manager
Rock n Jenny’s Italian Subs
08.2014 - 01.2017
- Responsible for managing all day to day operations of store and 15 plus employees.
- Interview and hire qualified new employees.
- Effectively train all new hires at both store locations.
- Solid understanding of employee responsibility and performance requirements.
- Detailed focus on customer service and satisfaction. Coordinate weekly scheduling and payroll for all employees.
- Create budgets and projections for weekly operations and peak performance.
- Review and authorize all store billing and payments.
- Audit inventory daily and place all orders.
- Control inventory, establish food handling procedures to minimize waste.
- Lowered employee labor from 46% to 28%.
- Create healthy, safe, positive work environment for all employees.
- Enforce all safety and health codes to ensure they are properly observed and maintained.
- California ServSafe certified.
- Prepare and conduct monthly store meetings.
- Solid understanding of point of sale systems.
Asset Protection Officer
Stop & Shop Supermarkets
Wallingford, CT
10.2013 - 08.2014
- Aggressively recruited, and was youngest female Asset Protection Officer in the District.
- Assigned to regional stores with high inventory losses to review and implement new strategies resulting in a reduction of stores losses.
- Chosen for special project in Massachusetts to reduce shrink and Known Loss Tracking (KLT).
- Effectively implemented new roll out of counterfeit bill detectors, training district wide management and employees.
- Selected to conduct passport audits in all district stores to ensure protocol was being followed.
- Created new "How to" sheets on operating systems which were used district wide until updated POS system.
- Interacted with district Store managers concerning product loss and audits working toward solutions.
Cash department Head
Stop and Shop Supermarket
09.2012 - 10.2013
- Promoted within 6 months of hire date.
- Understanding of specific requirements and functions for all departments enabled me to work seamlessly in all areas.
- Served as Assistant General Manager of Merchandise Department.
- Chosen to serve as Store Ambassador representing Stop & Shop at various community events.
- Selected to head up new Natural Department when initially debuted in store.
- Trained and experienced in the following departments:
- Cash Office
- Service Desk
- File Maintenance
- Computer automated ordering (CAO)
- Grocery Department
- General merchandise
- Pharmacy
- Floral Department
- Health and Beauty
Assistant General Manager
Stop and Shop Supermarket
09.2010 - 09.2012
- Additional Store Experience: 09/2010 - 09/2012
- Promoted within 6 months of hire date.
- Understanding of specific requirements and functions for all departments enabled me to work seamlessly in all areas.
- Served as Assistant General Manager of Merchandise Department.
- Chosen to serve as Store Ambassador representing Stop & Shop at various community events.
- Selected to head up new Natural Department when initially debuted in store.
- Trained and experienced in the following departments:
- Cash Office
- Service Desk
- File Maintenance
- Computer automated ordering (CAO)
- Grocery Department
- General merchandise
- Pharmacy
- Floral Department
- Health and Beauty
Education
High school or equivalent -
Coginchaug Regional High School
Durham, CTSkills
- Analysis skills
- Retail Management
- Profit & Loss
- ADP
- SharePoint
- HIPAA
- Forecasting
- Strategic Planning
- Cost Management
- Salesforce
- Kronos
- Windows
- Budgeting
- Pivot tables
- Cash flow management
Certification
- NMLS Present
- Certified Notary Public
- Driver's License
- ServSafe
- Food Handler Certification
Timeline
Retirement Specialist
Empower Retirement
10.2025 - Current
Banker
Wells Fargo
11.2023 - 10.2025
General Manager (GM)
Salad Bar
01.2023 - 11.2023
Area Operations Manager
Freshii
06.2018 - 01.2021
District Manager
Rock n Jenny’s Italian Subs
01.2017 - 06.2018
Store Manager
Rock n Jenny’s Italian Subs
08.2014 - 01.2017
Asset Protection Officer
Stop & Shop Supermarkets
10.2013 - 08.2014
Cash department Head
Stop and Shop Supermarket
09.2012 - 10.2013
Assistant General Manager
Stop and Shop Supermarket
09.2010 - 09.2012
High school or equivalent -
Coginchaug Regional High School