Taylor Bussell

• Verified prescription information prior to entry in pharmacy computer system.
• Established and maintained patient profiles, updating organizational database with current information.
• Streamlined pharmacy operations by maintaining a clean and organized work environment.
• Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.

• Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
• Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
• Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Checked patient insurance, demographic, and health history to keep information current.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Medical Assistant certification

Phlebotomist certification