Taylor Butler
Stevensville,MD
Summary
Graduate school applicant with several years of professional experience in healthcare, patient support, and care management, complemented by an academic foundation in social work and school-based practice. Experienced in conducting structured mental health screenings, maintaining ethical and accurate documentation, and engaging families and interdisciplinary teams to support pediatric and adult populations. Seeking graduate training in School Psychology to formally integrate hands-on professional experience with evidence-based assessment and intervention skills in order to support students’ academic, behavioral, and social-emotional development.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Senior Patient Success Associate
Sempre Health
San Francisco, CA (Remote)
01.2024 - Current
- Complete quality audits in patient operations to ensure compliance with established standards.
- Conduct quality checks on AE/PC reports to verify adherence to reporting regulations.
- Support special projects by developing patient voice deliverables such as scripting and messaging.
- Collaborate with the engineering team to address product concerns and facilitate bug triage.
- Contribute to successful new product launches through comprehensive training and support activities.
- Assist with staffing, scheduling, and interviewing processes to enhance team efficiency.
- Deliver training sessions focusing on patient support best practices and AE/PC reporting.
- Maintain essential documentation including SOPs and team task handling protocols.
- Audit AI-powered LLM interactions with pharmacies to ensure a seamless and accurate user experience.
Patient Operations Associate
Sempre Health
San Francisco, CA (Remote)
04.2022 - 01.2024
- Delivered exceptional customer service to patients regarding enrollment, pricing, and eligibility inquiries across multiple channels.
- Troubleshot patient issues effectively, ensuring timely resolution of concerns.
- Documented patient interactions accurately and escalated complex cases to management for additional support.
- Identified and reported product bugs to Senior Associate team for prompt resolution.
- Recognized, documented, and submitted adverse events for quality checks per established procedures.
- Maintained compliance with HIPAA and partner standards for handling sensitive health information.
- Received performance feedback regularly to enhance job effectiveness based on quantitative and qualitative metrics.
- Supported ongoing process improvements through participation in low to moderate complexity special projects.
Outreach and Engagement Care Manager
Mindoula
Silver Spring , MD (Remote)
11.2020 - 04.2022
- Managed caseload of 100-200 patients, ensuring HIPAA-compliant communication with families and care managers.
- Served as primary contact for patients, explaining program details, insurance options, and scheduling.
- Conducted comprehensive phone assessments, including M3, C-SSRS Triage, and Psychosis screenings.
- Oversaw pediatric referral process from initial referral to intake completion.
- Accurately entered assessment scores and patient data into electronic medical record system (Athena).
BSW Intern
Senior Resources
Columbia, SC
08.2016 - 01.2017
- Conducted intake screenings and in-process applications, ensuring accurate documentation in system.
- Facilitated client access to resources, connecting them with suitable external support services.
- Shadowed home visits to acquire hands-on experience in field etiquette and intake best practices.
Intern
Robert Moton Elementary School
Westminster, MD
02.2016 - 05.2016
- Delivered academic support to groups of eight to ten elementary students in specialized behavioral program.
- Assisted in developing and implementing lesson plans, adapting materials for diverse learning needs.
- Collaborated with teachers and social workers to enhance student success through effective behavioral management.
Education
Bachelor of Arts - Social Work
University of South Carolina
Columbia05-2019
Associate of Arts -
Carroll Community College
Westminster, MD05-2016
Skills
- Assessment & Data Skills
- Child, Family & Student Support
- Collaboration & School-Based Skills
- Cultural & Interpersonal Competence
- Organization & Professional Readiness
- Professional writing and documentation
Certification
Suicide Risk Screening & Crisis Assessment
Timeline
Senior Patient Success Associate
Sempre Health
01.2024 - Current
Patient Operations Associate
Sempre Health
04.2022 - 01.2024
Outreach and Engagement Care Manager
Mindoula
11.2020 - 04.2022
BSW Intern
Senior Resources
08.2016 - 01.2017
Intern
Robert Moton Elementary School
02.2016 - 05.2016
Bachelor of Arts - Social Work
University of South Carolina
Associate of Arts -
Carroll Community College