Taylor Calixto
Plano,TX
Summary
Detail-oriented and resourceful professional with expertise in quality assurance, medical billing, and customer service. Proven ability to analyze complex processes, resolve issues with efficiency, and maintain client satisfaction. Adept at team leadership, data entry, and cross-functional collaboration. Recognized for exceptional critical thinking and multitasking abilities. Proficient in MS Office, Excel, and database management, with a focus on process improvement and maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
Medical Billing - Quality Assurance
The Reny Company
10.2022 - Current
- Ensured accuracy and compliance of medical billing processes, auditing claims for errors and discrepancies
- Collaborated with cross-functional teams to streamline billing workflows and resolve billing-related issues
- Verified patient information and insurance coverage to process claims effectively
- Analyzed quality assurance data and identified areas for process improvement
- Provided training and support to new hires on quality assurance standards and medical billing procedures
Warehouse Team Lead
DC International
07.2021 - 10.2022
- Supervised day-to-day warehouse operations and led a team of15+ employees
- Tracked productivity metrics using Excel, created reports, and optimized team performance through training
- Coordinated cross-departmental communication with accounting, IT, and customer service teams
- Investigated and resolved exception orders, ensuring timely and accurate processing
Pharmacy Clerk/Customer Service Associate
Legacy Pharmacy
01.2020 - 07.2021
- Facilitated communication between healthcare providers and pharmacists to meet customer needs
- Processed prescription orders with high accuracy and ensured compliance with insurance billing protocols
- Handled payment transactions and maintained customer account accuracy
Receptionist
The Colony Animal Clinic
12.2018 - 04.2020
- Scheduled appointments, managed multi-line phone systems, and supported administrative functions
- Processed payments, maintained daily calendars, and ensured smooth client intake processes
Office Representative
JJ's Windows
05.2016 - 12.2018
- Addressed customer inquiries, processed orders, and dispatched teams for service appointments
- Managed payment discrepancies and promoted new products and services to existing clients
Education
High School Diploma - undefined
Wakeland High School
Frisco, TX01.2012
Skills
- Quality Assurance and Compliance, Medical Billing and Documentation, Data Analysis and Evaluation, MS Office and Advanced Excel Skills, Process Improvement and Problem Solving, Employee Training and Team Leadership, Customer Service and Communication, Database Management and Reporting, Multitasking and Critical Thinking, CPT & ICD Familiarity
Timeline
Medical Billing - Quality Assurance
The Reny Company
10.2022 - Current
Warehouse Team Lead
DC International
07.2021 - 10.2022
Pharmacy Clerk/Customer Service Associate
Legacy Pharmacy
01.2020 - 07.2021
Receptionist
The Colony Animal Clinic
12.2018 - 04.2020
Office Representative
JJ's Windows
05.2016 - 12.2018
High School Diploma - undefined
Wakeland High School
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