Taylor Caratini
Bradenton,FL
Summary
Detail-oriented team player with strong organizational and problem-solving skills. 8+ years working in customer service/sales/hospitality. Highly skilled at meeting needs of diverse guests while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Driven to go above and beyond to satisfy guests and improve operations. Upbeat energy and confidence have earned praise from employers and guests alike, along with my ability to multitask and work well under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fine Dining Server - Manager
Taverna Toscana
04.2024 - Current
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Server
The Cheesecake Factory
06.2023 - 04.2024
- Maintained knowledge of current menu items (350+), garnishes, ingredients and preparation methods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender/Server
The Anna Maria Oyster Bar
06.2022 - 05.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies in bar
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Contact Tracer
New York State Department of Health
10.2020 - 01.2022
- Using multiple government software platforms to effectively contact, track, and support people who have come in contact with Covid cases and have become potential spreaders of the disease.
- Strong communication and listening skills, persuading contacts (who are sometimes antagonistic or reluctant) to quarantine, and building rapport, while showing compassion and empathy
- Adapt quickly to new software, technology changes and changing protocols
- Assisted Supervisors with training new Contact Tracers
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
Education
Some College (No Degree) - Hospitality & Business
LCCC
PennsylvaniaSkills
- Effective Communication
- Conflict Resolution
- Positive & Professional
- High-Volume Dining
- Sales
- Supervisory Experience
- Computer Skills
- Emotional Intelligence
Certification
- Food Handlers Card
- Bartending License issued by ABC Bartending School
Timeline
Fine Dining Server - Manager
Taverna Toscana
04.2024 - Current
Server
The Cheesecake Factory
06.2023 - 04.2024
Bartender/Server
The Anna Maria Oyster Bar
06.2022 - 05.2023
Contact Tracer
New York State Department of Health
10.2020 - 01.2022
Some College (No Degree) - Hospitality & Business
LCCC